Contacting Support

Save time by checking our FAQ section in the nVision’s User online Manual. You can also send us an e-mail (support@axence.net) or submit an Online Support Request and one of our Support Engineers will respond to your query. If you are a registered user from EMEA, Mexico and Latin America, you may call us on one of the support numbers. Please have the following information available:

  • Product name and version
  • Product license number
  • Operating system name and version
  • Detailed description of the problem

European Support phone numbers and support hours

Phone technical support is available only for registered users. Support is not available during national holidays.

Phone: +48 12 426 40 35

Fax: +48 12 426 40 36

Monday through Friday 8:30 AM – 4:30 PM (CET)

We speak English and Polish languages.

US Support

North America support is only available through e-mail support@axence.net and Online Support Request.

Mexico and Latin America Support phone numbers and support hours

Phone technical support is available only for registered users. Support is not available during national holidays.

Phone: +52 55 6267 8074

Skype: axencemx

Email: soporte@axence.com.mx

Monday through Friday 9:00 AM – 6:00 PM (CST)