Alert escalation

For especially important events you can use the alert escalation mechanism. It will trigger several actions for an event in predefined periods of time. For example, the first action can be run upon alert start, the next one after 30 minutes and this action can be repeated every hour until the alert ends. When the event ends, another action can be run.

With this mechanism you can be sure that critical situations will be handled fast by the appropriate network administrator and in case that this administrator cannot deal with the problem, then another notification to a different person can be sent to avoid unhandled problems.

For information on how to setup actions to be run at different times and how to setup action repetitions, refer to Managing Actions topic.