Automations - overview

Automations are a brand new, breakthrough function of the Axence nVision® HelpDesk. The purpose is to noticeably accelerate the trouble ticket processing by HelpDesk employees. Their everyday work scenarios include many regular, recurring activities. These happen in specific conditions and call for actions defined within the workflow. Automations enable the time necessary for efficient ticket processing to be reduced and they also accelerate the response to events occurring in the network and to improve processes within the organization.

The HelpDesk module includes a few pre-built automations, which help to introduce the administrator to the structure of such mechanisms.