Announcements

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The messaging mechanism available in HelpDesk module allows passing information to users with installed Agent in an easy way, setting their validity time, and collecting the message read notifications from the users.

A message can be created by the administrator after logging in to the HelpDesk Console, with use of the Announcements option located on the right-hand side of the interface.

hmtoggle_plus1 Creating a message

In order to create a new message, select HelpDesk / Announcements / Create a new announcement and fill in the fields described below.

Field

Description

Title

Message title.

Type

Depending on the type of information, one of the three available types can be chosen: Information, Warning, Alert.

Send to

Send message to All hosts, Selected hosts (choose from the list of hosts) or Selected users (choose from the list of users).

Message

Message contents.

Confirmation

If the Confirmation field is checked, the user will see the confirmation text presented below. Similarly, if the Mandatory confirmation field is checked, the user will not be able to use HelpDesk any further, before they confirm the reading of the message.

Enabled

An active (enabled) alert will be displayed in the time range specified by the start and end dates.

It is possible to create an inactive message, i.e. one without a determined time of displaying. To change the message status or contents, click the Edit button.

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hmtoggle_plus1 Message layout

The message layout depends on the selected options. An example message is presented below.

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hmtoggle_plus1 Editing an announcement in the message

The nVision console allows you to edit the Announcement field in the message.

To edit the Announcement field in the message, click the Edit button in the message creation window.

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After clicking, WordPad will open in a new window where you can edit the message, e.g. by adding an image, link, attachment (for instance by dragging a file into the word processor), or by formatting the message text, etc.

 

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When you finish editing the message:

1. Save the file

2. Close the word processor window

When you close the word processor, the comment text will be displayed in the Announcement field in the message creation window. Fill in the remaining fields in the form and your message will be ready for creation!