Configuring anonymous tickets
Configuring anonymous tickets |
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When configuring anonymous tickets, remember to select the appropriate category the anonymous tickets will be assigned to.
To select the categories that will be available when creating anonymous tickets, log in to the HelpDesk module as the Administrator and: 1. In the flyout menu on the left side of the window, click the Settings. 2. Enter the whistleblower settings - Whistleblowers. 3. Click the field to the left of the Save button. After clicking, a list of all categories that exist in the HelpDesk will drop down. Select the category (you can select more than one category) and confirm your selection by clicking the Save button.
Anonymous tickets - no dedicated category In the HelpDesk, the anonymous ticket settings allow for a situation where no specific category is assigned for the tickets created using the anonymous ticket form. If this is the case, a message will be displayed and anonymous tickets will be assigned to the default category in the HelpDesk. This is not recommended because anonymous tickets are very likely to be mixed with non-anonymous ones, and additionally anonymous tickets may be accessed by the users who would otherwise be deprived of such access.
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