HTTPS access

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Requirements:

•An up-to-date certificate issued for the domain, where the HelpDesk is available, is a necessary prerequisite.

•The certificate must include a private key:

 
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•The certificate must be installed in the personal certificate store of the server where Axence nVision® is installed (System Certificate Store / Local Machine / Personal). A certificate installed in the user store cannot be used to configure encrypted access to the HelpDesk.

 

How to install a certificate

1.Double-click the certificate file. The window as shown below will open. Chose local machine and click the Next button:

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2.Choose certificate-file path. Click the Next button,

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3.Choose Personal from certificate stores list:

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4.In order to verify the certificate:

 

launch: mmc.exe
File \ Add/Remove snap-in ... \ Certificates \ Add \ Computer account \ Local computer \ Finish

 

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To configure secure access to the HelpDesk, navigate to nVision and remote access settings in the menu: Tools / Options / Remote web access.
In the HelpDesk section, use the Encryption list to select the certificates installed on the server:

 
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After the certificate has been specified, the URL address of the HelpDesk will be automatically changed to https://FQDN:port – you have to configure FQDN to suit it to the actual DNS name (for which the certificate was issued) – preferably then copy the URL and see if it opens in the browser. If the test pass with success, then you can accept the Options window by clicking [OK] button and the URL will be sent to Agents.