Merging tickets

Note: you can only merge tickets, which are not closed (i.e. their status is New, Open, Response pending, Suspended) and which originate from the same reporting person. The operation is irreversible.

To merge tickets:

1.In the Tickets view click the ticket which is to be merged with another ticket.

2.Click the Merge this ticket with another action in the ticket summary, in the Available actions section.

3.In the ticket merging dialog box specify the name or ID of the ticket which the current ticket will be added to.

4.Click the Merge tickets button.