VNC connection

Note: the remote access feature is visible only for devices supporting such a function.

To make a remote connection with the device, which the given ticket pertains to:

1.In the selected ticket view, in the Additional information section, click VNC button on the right-hand side of the related device name.

2.In the dialog box select the user session which you want to connect to and click Connect button. As a result, a new browser tab with the remote connection will open.

3.To control connection options, use the menu in the upper right hand corner.

hd_ticket_vnc