Changelog

List of changes to nVision includes only the changes, which impact the user’s interaction with the software.
However, each nVision update contains multiple changes related to upgrades of software engine and operating processes.
Therefore it is always recommended to update the software to the latest version.

9.3.3.25033

New features:

HelpDesk:

  • SLA - metrics
  • SLA - reports
  • SLA - non-working days management
  • reports module - new „to print” view and capability to print reports (including print to PDF)
  • browser notifications from chat

Users:

  • information about processes with administrator privileges

Improvements:

HelpDesk:

  • direct display of images and videos from external URLs in chat

Network:

  • „Automatic Detection” tab in the properties of each network

General:

  • some other minor improvements

For proper interaction along antivirus software, it is required to upgrade your antivirus engine to the current version (e.g. for Eset Endpoint Antivirus / Endpoint Security, 6.6.2046.1 version is required).

See more details.

New Axence nVision version is available to download from our website. Auto update will take place up to one month since the official release date.

10.3.3.26618

New features:

  • [nVision] database engine upgraded to the latest version, improving the database performance and security
  • [nVision] added possibility to change the settings of the group of selected devices
  • [nVision] reminders for the administrator in the case of a change in the user’s key data and settings
  • [nVision] info about the number of found occurrences added to the table filtering mechanism, with the option of temporary toggling the filter on/off
  • [Network] security improved by adding the AES, DES and 3DES encryption for SNMPv3 protocol
  • [Inventory] added possibility of the remote removal of user files
  • [HelpDesk] [Inventory] file manager functionality added in remote access
  • [HelpDesk] file manager functionality added in the console and in the device details dialog box
  • [HelpDesk] added functionality of Windows process management from the level of the device details dialog box
  • [HelpDesk] added functionality of configuring custom fields related to the selected trouble ticket category
  • [HelpDesk] added functionality of the automatic clearing of the conversation history in the chat feature
  • [HelpDesk] administrator name added in the notifications in the remote access
  • [HelpDesk] added chat window notification: about a message being written in the current conversation, about the reading of the last message in the current conversation
  • [HelpDesk] added option of displaying knowledge database articles as a list
  • [HelpDesk] new Agent menu with notification settings and counters
  • [HelpDesk] new Agent notifications about chat messages and files, and about comments to the tickets

 

Improvements:

  • [nVision] export to PDF/TXT/XLS/XML/HTML file formats in the Devices tab in the list of devices and agent
  • [nVision] console minimization behavior changed
  • [nVision] WMI distribution action moved from the Main tab to the Tools and Options tab
  • [Network] new appearance of the Port Mapping tab in SNMP section of the device details dialog box
  • [Users] simultaneous saving of all screenshots
  • [Users] changed Atlas pop-up menu in Users tab
  • [HelpDesk] new appearance of e-mail notifications about comments to the ticket
  • [HelpDesk] new appearance of the Remote Command Execution dialog box
  • [HelpDesk] added Remote Command Execution tab in the Windows section of the device details dialog box

 

Fixes:

  • [HelpDesk] fixes related to remote access

For proper interaction along antivirus software, it is required to upgrade your antivirus engine to the current version.

10.0.12.26117

Data updating, improvements, fixes.

Detailed main version changelog is available here.

10.0.10.25747

New features:

  • introducing consistent with the GDPR, integrated data access based on the object of User – in place of access to data based on network devices
  • collecting and displaying data in reference to a User – data remains assigned to the selected User regardless of User devices status (merged, archived, removed)
  • introducing group and user profile which defines all permissions considering flash drives, portable devices, applications and websites blocking policies, as well as monitoring policy
  • introducing default monitoring and security policies which are automatically assigned to each employee (both Windows local account and ActiveDirectory synchronized)
  • all permissions automatically follow the employee on all computers where the employee works,
  • restricted access to personal data and employee monitoring data (GDPR compliance) – possibility of granting access to a group of users only to selected Administrators
  • possibility to fully remove data of a selected user (GDPR compliance)
  • intelligent users groups – collections of Users fulfilling specific set of rules
  • generating reports for groups – reports for Users’ activity for maps and devices can be created by choosing a User or a group
  • new graphic design and new icons
  • main menu replaced by the ribbon and sidebar, new options layout
  • new layout of the device information window
  • user search in the program main window
  • groups and subgroups management in the main program window
  • drag-and-drop option for transferring Users from User’s grid to groups
  • [HelpDesk] ticket list automatic reload
  • [HelpDesk] multi-processing actions for tickets
  • [HelpDesk] new automatization condition: “requester belongs to a group X”
  • [Chat] content search in chat conversations
  • [Chat] support for unicode-emoji and lenny face

 

Improvements:

  • increased security of Server-Agents-Console communication - using TLS1.2 protocol which replaced the previous encryption model
  • [HelpDesk] adding global views configuration to tickets lists (for Administrators)
  • [HelpDesk] views configuration development - the ability to select multiple condition arguments
  • [HelpDesk] e-mail notification details development
  • [HelpDesk] modifying e-mail notifications of new comments in tickets
  • [HelpDesk] adding new warning message indicating closing other assignee’s ticket
  • [HelpDesk] displaying information about the requester for ticket’s observers
  • [HelpDesk] displaying information about the loss of the HelpDesk/Administrator role by the assignee in the event log
  • [HelpDesk] switching between screenshots previews in tickets by using keyboard cursors
  • [Chat] support for keyboard shortcuts on chat contact list

 

Fixes:

  • [HelpDesk] system loading optimization
  • [Chat] message loading optimization
  • [Chat] changes and improvements of chat layout

For proper interaction along antivirus software, it is required to upgrade your antivirus engine to the current version (e.g. for Eset Endpoint Antivirus / Endpoint Security, 6.6.2046.1 version is required).

See more details.

New Axence nVision version is available to download from our website. Auto update will take place up to one month since the official release date.

9.3.3.25033

New features:

HelpDesk:

  • SLA - metrics
  • SLA - reports
  • SLA - non-working days management
  • reports module - new „to print” view and capability to print reports (including print to PDF)
  • browser notifications from chat

Users:

  • information about processes with administrator privileges

Improvements:

HelpDesk:

  • direct display of images and videos from external URLs in chat

Network:

  • „Automatic Detection” tab in the properties of each network

General:

  • some other minor improvements

For proper interaction along antivirus software, it is required to upgrade your antivirus engine to the current version (e.g. for Eset Endpoint Antivirus / Endpoint Security, 6.6.2046.1 version is required).

See more details.

New Axence nVision version is available to download from our website. Auto update will take place up to one month since the official release date.

9.2.2.24291

New features:

Inventory:

  • Windows Task Scheduler monitoring

Improvements:

Network:

  • information about connection between switches and network devices
  • Windows Services monitoring

HelpDesk:

  • rebuilded notifications
  • linking of tickets
  • Knowledge Base: improvement of articles list view
  • Knowledge Base: article cover adjusting
  • dynamic expansion/collapsing of the filter list
  • additional conditions for tickets view related to user
  • additional automation conditions for ticket updater
  • ability to change the size of the side panels (ticket summary, article summary, filters)

For proper interaction along antivirus software, it is required to upgrade your antivirus engine to the current version (e.g. for Eset Endpoint Antivirus / Endpoint Security, 5.0.2271 version is required).

9.1.1.23337

New features:

Inventory:

  • software management (installation and uninstallation) through MSI packages manager

Users:

  • ability to configure alert for an event "user exceeded printouts limit"
  • ability to configure alert for an event "user exceeded data transfer limit"

General:

  • device detection based on ARP-ping

Improvements:

HelpDesk:

  • ability to define more conditions in periodically triggered automations
  • ability to filter event log by initiator
  • change of dashboard view to clearly show remained workload
  • ability to add time spent on resolving a ticket while closing it
  • ability to create a announcement from context menu on selected icons / Agents / users
  • ability to execute distribution tasks when users are logged out or after specified hour of the day

Users:

  • Agent profile: ability to define on which days users should be monitored

General:

  • auto-discover nVision server by nVision Agent
  • auto-discover nVision server by nVision Console
  • ability to limit alerts only to defined device type

Fixes:

General:

  • Improved mechanism of placing icon of host with an Agent on a correct network map

9.0.2.22814

New features:

  • HelpDesk:
    • reports
      • closed tickets reports:
        • daily report
        • weekly report
        • monthly report
        • comparative assignee report
        • comparative priority report
        • comparative category report
        • comparative department report
      • helpdesk employee activity reports:
        • daily response time
        • weekly response time
        • monthly response time
        • summary ticket number
        • comparative ticket number report
        • comparative user activity report
        • comparative first response person report
      • currently processed ticket reports:
        • summary ticket number report
        • comparative assignee report
        • comparative priority report
        • comparative category report
        • comparative department report
      • export to XLSX and CSV
    • planning substitutions for the period when technical support employees are absent (with e-mail notifications)
    • remote execution of commands (e.g. Non-productive)
  • Inventory:
    • manual uninstallation of applications installed with the use of MSI packages
  • Users:
    • configuring alerts for an event: the user visited domains from a selected group

Improvements:

  • Detection of nVision Server address during Agent installation from exe file
  • Setting a custom icon for own device types
  • Warning about the action to “Close the system” in the console and on a computer with an Agent
  • Users:
    • address monitoring for websites browsed in Microsoft Edge
    • adding domains and applications to groups from the user activity view level
    • checking the domain reputation from the user activity view level
  • HelpDesk:
    • possibility to use certificate for HTTPS communication
    • assignee-related conditions in automations
    • details about deleted tickets in the event log
    • information about user status (removed/disabled/on vacation) in ticket view and in chat
    • possibility to delete categories and priorities used in tickets
    • possibility to add files with the drag-and-drop function in tickets and articles

8.6.0.22469

New functions:

  • HelpDesk:
    • Chat: group chats, recent chats, file transfer

Enhancements:

  • HelpDesk:
    • Configuration: e-mail ticket processing through IMAP
    • Tickets: view and filter configuration
    • Tickets: carbon copy (duplicate should be sent to another person)
    • Tickets: tickets’ history printouts
    • Knowledge Base: attachments in articles
    • Categories: labels
    • Automation: more conditions
    • The ability to change a user’s password
  • Users: monitoring activity in ModernUI applications
  • Network: support for 64-bit SNMP/WMI counters
  • Inventory: report segment on network shares and startup commands
  • Inventory: “Required” attribute for fields at details of fixed assets types
  • DataGuard: new alert configuration “for all devices in addition to the selected”

8.5.3.21696

Enhancements:

  • Host info window: Agent status details
  • Duplicates window: option to merge hosts + ‘Agent ststus’ column
  • ‘Agents’ view: ‘External IP’ additional column
  • Main view: network maps tree refresh time optimization

8.5.2.21100

 

New functions:

  • New, clear and intuitive interface
  • Interface: dashboard for administrators with report statistics
  • Interface: report view updated in real time
  • Interface: ability to change the language of the interface in real time
  • Interface: expanded search engine; results from the tickets list and articles in the Knowledge Base
  • Event log: notifications in real time
  • Automations: defining automations based on the premise: condition -> action
  • Tickets: WYSIWYG editor
  • Tickets: links to articles in the Knowledge Base
  • Tickets: internal comments
  • Chat: new interface
  • Chat: user finder
  • Chat: ability to browse chat history
  • Knowledge Base: new interface
  • Knowledge Base: cover images of articles
  • Knowledge Base: WYSIWYG editor
  • Knowledge Base: ability to add multimedia (image files or YouTube videos)
  • Knowledge Base: creation and management of article categories.

Enhancements:

    • Event log: browsing of activity in the system with event filtering and sorting
    • Tickets list: advanced filtering and sorting
    • Tickets: detailed ticket information
    • Improved rules for assigning tickets to helpdesk employees
    • Resizable message window.

Users:

    • Detailed information on processes using bandwidth
    • Ability to categorize visited websites

Inventory:

    • Information on RAM: manufacturer, part number, serial number, number of slots
    • Percentage column indicating RAM and HDD use added to hardware audit
    • Automatic updates of software templates.

General:

  • Ability to define a custom device type
  • Ability to control Windows services running on a computer with an Agent
  • OID field names in MIB objects showed in SNMP traps and alert contents
  • Event “Agent not connected for X days”
  • Sorting of shapes and groups in map view by name or number of icons
  • Automatic resetting of duplicated Agents’ GUIDs
  • Generation of reports to PDF format
  • Optimized performance of the remote console working through an Internet connection (WAN)

Fixes:

Inventory:

  • Improved text wrapping when printing bar codes, and selection of which fields should be printed (sub-menu: Style)
  • Ability to add a device directly to a network map, custom map, or to a department
[From nVision 8.5 onwards, the minimum version of Windows required for installation of the nVision Server is Windows Vista = it is no longer possible to install or update the nVision Server on Windows Server 2003 (which is not supported by Microsoft itself)]

8.2.1.20202

New functions:

  • Option for the automatic update of nVision Server
  • ‘Time Schedule’ event for executing actions on a time basis
  • Atlas option: Automatic moving the agents’ icons between network maps

Improvements:

  • Users: ability to set in agent profile the scope of hours for users activity monitoring
  • Users: showing names and sizes of attachments in monitored e-mail messages
  • Inventory Agent working on various Linux distributions and Mac OS X
  • HelpDesk: multi-selection (with Ctrl/Shift and spacebar) of hosts/users when creating an announcement
  • context menu option to shutdown/restart system (by Agent or by WMI)
  • ‘Network info’ menu option on a public network map address
  • Agent related menu options has been moved to separate menu
  • added device type: Scanner
  • refreshed info bars

Fixes:

  • Users: fixes in web filtering mechanism

8.1.1.19905

New functions:

  • Users: blocking of filetypes downloaded from WWW + blocking of ports
  • Inventory: ability to import licenses from a file

Enhancements:

  • Inventory: automatic fill of serial number field for ‘Computer’ fixed asset type
  • Added ‘Last response time’ column in duplicates window
  • In ‘Devices’ view added ability to make visible columns: Department, Importance, Server, Router
  • Expand/collapse state of network map tree branches is now saved
  • Added ‘Notes’ tab in atlas/map/host properties window

Fixes:

  • Users: fixed monitoring of websites visited in Firefox 40

8.0.3.19491

Enhancements:

  • Easier searching and deleting of devices in ‘Tools \ Show duplicates’ window

Fixes:

  • HelpDesk: ignoring autoresponder messages in e-mail ticket processing
  • HelpDesk: fixed chat message notification from Agent tray icon
  • Fixed network rescanner and resolver for the case of duplicate IP addresses
  • Fixed port mapper view
  • Fixed font anti-aliasing

8.0.2.19289

New functions:

  • HelpDesk: assigning helpdesk agents to tickets’ categories
  • HelpDesk: processing tickets from e-mail messages
  • HelpDesk: knowledge base
  • Inventory: Agent for Android

Enhancements:

  • Refreshed console interface
  • New types of devices and icons
  • Refreshed WebAccess/HelpDesk interface
  • HelpDesk: search enhancements
  • HelpDesk: messages from the nVision console
  • HelpDesk: possibility to create a distribution task on the basis of already created tasks
  • HelpDesk: possibility to create a message on the basis of already sent messages
  • HelpDesk: possibility to create an announcement to Agents from selected network map or department
  • Users: monitoring of e-mail messages in SSL/TLS POP3/SMTP and 64-bit e-mail clients
  • Users: monitoring of websites in 64-bit browsers
  • Users: information about website blocking by the Agent in the browser
  • Inventory: possibility to define the prefix/suffix of the inventory number in the fixed asset configuration
  • Automatic filling of ‘Info1′ and ‘Info2′ host properties fields with content of ‘Computer description’ and ‘Workgroup’ fields taken from ‘Control Panel \ System’
  • Easier searching and deleting of devices in ‘Tools \ Show duplicates’ window
  • “Network Interface Card Manufacturer” smart map filter
  • Device status: “Archive”

Fixes:

  • HelpDesk: fixed tickets sorting with pagination
  • Users: blocking of websites using HTTPS protocol has been corrected
  • Re-scanner and resolver has been corrected in the event of IP address duplicates

7.6.2.17769

Enhancements:

  • DataGuard: blocked access notification hint from Agent icon
  • more detailed information regarding Agent status in main views ‘Devices’ and ‘Agents’

Fixes:

  • HelpDesk: resetting remote machine CapsLock state after establishing connection
  • fixed definitions of HTTP and HTTPS services

7.6.1.17665

New functions:

  • Syslog server

Enhancements:

  • Inventory: added alert events on change in system information (startup commands, network shares, S.M.A.R.T. status)
  • WMI over Agent (for monitoring Windows counters, services and event log without need to open remote WMI access)
  • unification of table views (for better readability at higher screen resolutions)

Fixes:

  • HelpDesk: updating ticket modification date if any change occurs (also when adding comment, attachment, screenshot)
  • HelpDesk: e-mail notification to person assigned to the ticket on any ticket change
  • HelpDesk: option to receive e-mail notifications regarding any ticket content change is now enabled by default
  • enabling device identification by DNS name only if IP <-> DNS resolution gives the same result in both directions

7.5.2.16260

New features:

  • New database (PostgreSQL)
    • Improved performance and stability and a much smaller database size – due to transition to the widely applied standard – PostgreSQL (the new database is typically more than 50% smaller after updating to v7.5).
  • Agent and offline scanner collecting hardware and software inventory data for Linux Ubuntu (if you need an Agent for other Linux distributions or Mac OS X, contact our Technical Support)

Enhancements:

  • Remote console optimization
    • The remote console now works more efficiently through the Internet connection (WAN).
  • Automatic updates of the remote console
    • After installing a new software version you do not have to update the console on all machines – the software will do it automatically during the first connection.
  • Help is always up-to-date and the installation file is smaller
    • As the User Manual has been introduced in an online version, you can always access the latest version of this document, and the installation file is significantly smaller (from approx. 230 MB to 100 MB).
  • Downloading a user list data from the selected Active Directory’s OU

7.5.5.17498

Enhancements:

  • HelpDesk: ability to block user’s mouse and keyboard in remote access
  • automatic device identification using its’ MAC address
  • ability to limit number of automatic backups

Fixes:

  • fixed port mapper view

7.1.2.15344

Enhancements:

  • the name of the administrator currently logged in to the nVision Console is added in menu File/Log out
  • the list of network adapter manufacturers was updated

Fixes:

  • nVision Console performance improved
  • nVision Agent configuration update mechanism fixed
  • report generation performance improved
  • HelpDesk connection mechanism fixed
  • port mapping mechanism fixed

7.5.4.17059

Enhancements:

  • DataGuard: monitoring file system operations performed by users on network shares
  • DataGuard: ‘Show only devices with individual permissions’ filter
  • Inventory: Agent’s IP connection address available in history + doubleclicking on a row containing a public IP address opens a webpage with geolocation info
  • ‘Port mapping’ smart map filter
  • improved speed of data transfer from Agents to nVision

Fixes:

  • Users: fixed monitoring of websites visited in Chrome 38+

7.5.3.16637

Enhancements:

  • update of database engine
  • enhancement of updating data from SNMP interfaces

Fixes:

  • fixed displaying reports
  • HelpDesk: fixed dispalying pages of tickets

7.1.1.14727

Enhancements:

  • configuration of admin rights: management of map access rights and blocking of operations for selected modules
  • access log: information on the operations performed by individual Administrators

7.0.3.14372

Fixes:

  • Console operation fixed
  • database mechanism fixed
  • operation of alarm action for Windows services fixed

7.0.2.14355

New features:

  • the remote console: these can be installed on Administrator machines and allow for the parallel use of the software

6.5.2.13581

New features:

  • nVision operation in a service mode in Microsoft Windows Vista and newer systems
  • HelpDesk module: remote access through any browser with support of HTML5
  • data preview from DataGuard module and Fixed Assets (Inventory module) in browser access

Enhancements:

  • Users and HelpDesk modules: user is asked for confirmation when administrator attempts to view their desktop
  • optimization in the scope of TCP/IP service monitoring performance
  • Users module: blocking HTTPS websites as well

Fixes:

  • improved database mechanism
  • improved operation of Wake On LAN function
  • Users: improved monitoring of visited sites in Chrome 28

6.3.1.12966

Enhancements:

  • improved database backup mechanism
  • Inventory: downgrades included in the software audits

Fixes:

  • fixed service detection mechanism
  • Network: fixed WMI monitoring mechanism
  • when Agent is uninstalled, MSI entry is also removed
  • DataGuard: quicker transmission of file audit information
  • Users: fixed printout cost reports
  • Users: fixed monitoring of websites visited in Firefox 20

6.5.4.14214

Enhancements:

  • HelpDesk: added report segment “HelpDesk administartor tickets”

Fixes:

  • Network: fixed Windows Event Log entries filter

6.2.5.12601

Enhancements:

  • added MAC address filter for smart map

Fixes:

  • Fixed report mechanism
  • Fixed file distribution

6.3.3.13188

Fixes:

  • Fixed database mechanism
  • Inventory: fixed RAM detection

6.3.2.13126

Enhancements:

  • HelpDesk: chat disabling made possible

Fixes:

  • Fixed database repair feature

7.0.4.14485

Fixes:

  • mechanism of checking connection with nVision Agents and Consoles fixed
  • report generation mechanism fixed

6.5.3.13719

Enhancements:

  • Inventory: Microsoft Office 2013 license key discovery
  • Network: added Windows Event Log report segment

Fixes:

  • fixed database mechanism

6.2.4.12476

Enhancements:

  • Network: rebuilt WMI data collection mechanism

Fixes:

  • DataGuard: fixed problem with domain users visibility in access right management

6.2.3.12318

Enhancements:

  • Warning when external Agents fail to connect

Fixes:

  • Inventory: fixed reading of computer’s serial number
  • Inventory: improverd printing of barcodes
  • fixed sending of SSL e-mail notifications
  • improved icon removal
  • option “Agent \ Temporary disable” disables DataGuard on specified machine
  • improved limitation on incoming connections of Agents

6.2.2.11928

Fixes:

  • Inventory: fixed device removal
  • Users: fixed visited website monitoring in Firefox 16
  • HelpDesk: fixed session connection stability
  • Inventory: fixed QR code printing

6.2.2.11854

Enhancements:

  • “Show duplicates” button in the software template management dialog box
  • message with information about trouble ticket assignment is sent to the person, to whom the trouble ticket is assigned

Fixes:

  • fixed screen refreshing in remote access
  • fixed barcode printout mechanism

6.2.1.11643

New features:

  • Tools: SNMP Trap Server

Enhancements:

  • optimized closing of atlas and program
  • added “View only” option in WebAccess Remote access window
  • added “Automatically assign this license for applications” option in License Properties window
  • NetTools is in version 5

Fixes:

  • fixed network map deleting mechanism
  • fixed improper data reading mechanism from database

6.1.2.11490

New features:

  • Wake on LAN option for network interfaces and devices
  • New alarm actions: “Send SNMP Trap” and “Send Wake on LAN packet”
  • New event: SNMP Trap

Fixes:

  • improved software and hardware inventory mechanism
  • improved report generation
  • fixed character input in “Prepare nVision for Atlas address change” and in HelpDesk configuration
  • improved printout data collection
  • improved Agent data reset mechanism
  • fixed icon behaviour when copied or deleted from original map
  • fixed SNMP credentials test

6.1.1.11330

New features:

  • Barcodes in the Fixed Assets module:
    • Printing barcodes for fixed assets that have an inventory number assigned
    • Mobile application for taking inventory of equipment with barcodes download mobile application and manual
  • Archiving and comparing fixed asset audits

Enhancements:

  • Selecting or specifying IP address of a machine with installed nVision, when installing the Agent through WMI and MSI package
  • Improved software template updates

Fixes:

  • Improved report generation efficiency
  • Improved printout searching
  • Improved monitoring of visited websites in Firefox 13
  • Improved license list filtering
  • Improved setting of own logo in HelpDesk configuration
  • Improved user importing from Active Directory
  • Improved moving between maps in Web interface
  • Improved screenshot transfers

6.0.2.10959

New features:

  • Integration of the DataGuard module with MS Active Directory – managing access rights assigned to users
  • The user’s view in the main nVision window now displays the most important user data (an equivalent of Device List), including the machine the user is currently working on, whether the user is currently active (is he/she sitting at the computer), the user’s HelpDesk chat status, currently running applications, currently viewed websites
  • Generating reports for MS Active Directory users, regardless of the machines they were working on at the given time
  • Application launch blocking feature
  • Support for SSL encryption in e-mail notifications
  • Agents view in the main nVision window now displays the status and details of Agents installed on workstations, including detailed system data (workstation CPU and memory usage)
  • Fixed Assets view in the main nVision window
  • Distributing and launching files via Agents (including MSI files)
  • Distribution queuing feature, if a machine is off when the operation is requested
  • Support for attachments in the HelpDesk module
  • Support for screenshots in the HelpDesk module
  • Auditing windows include a feature that allows you to filter elements per branch
  • Possibility to send announcements to specified groups of computers/users in the HelpDesk module

Enhancements:

  • Streamlined TCP monitoring in large networks
  • Shorter time required to generate large reports
  • Improved detection of MS SQL version in the Inventory module
  • Option to disable uploading of Windows wallpaper and theme in remote access mode
  • Improved Agent communication when changing the software version (versioning)

6.0.3.11074

Fixes:

  • Table column sorting fix
  • Port mapper SNMP table data read fix
  • Fixed assets network adapter data read in systems older than Windows Vista
  • “Add” button issue fix
  • Improved “Software inventory change” event
  • Unblocked edition of services made by coping existing ones
  • Fixed timeout issues when connecting through proxy

6.0.3.11114

Fixes:

  • Imroved application usage report
  • Improved SNMP data read in port mapper
  • Improved details of data on Agent’s connection status
  • Improved network scanner: added scanned address counter, optimized usage of ignored list

5.5.7.10042

New features:

  • new report segment presenting audited custom files of remote workstations
  • fixed assets’ alerts (e.g. licence expiration reminder)

Enhancements:

  • device status added to DataGuard audit report
  • ignoring a device uses its name instead of IP address when possible
  • NIC vendor displayed on the host’s interface list as well as in the “Port mapper” window

Fixes:

  • duplicated printouts from Terminal Services monitoring removed
  • websites blocking fix
  • Google Chrome and Mozilla Firefox monitoring improvements
  • hardware inventory collection improvements

5.5.5.9818

New features:

  • HelpDesk module integrated with Active Directory

Enhancements:

  • enhanced the stability and performance of the PortMapper function
  • enhanced the stability of Agent’s persistent connection with nVision
  • Agent’s persistent connection with nVision, when active, is indicated by green color in the “Host info” window
  • multiedition of Fixed Assets (ability to edit/delete multiple records at once)
  • Ctrl+F keystroke set focus on the search field
  • additional information in DataGuard audit log
  • improved configuration of the inventory report segments

Fixes:

  • serial numbers of some uncommon USB devices are read correctly
  • microsoft Visio 2010 and 2002, Microsoft Project 2010 and 2002 activation keys are read correctly
  • occasional freeze of the TCP services management form fixed
  • time of web browsing with Firefox 4.0 and 5.0 is calculated correctly

5.5.4.9613

New features:

  • Administrative and Billing component (i.e. Fixed Assets) in the Inventory module: IT assets register database, integrated with information on software and hardware from the Agents:
    • storing all information on IT infrastructure in one place with flexible expanding and updating of the collected information
    • option to define own types (equipment components), their attributes (fields) and values – any given device or software can be described with additional information, e.g. register number, person responsible, purchase invoice number and scan, hardware or software value, vendor’s name, warranty expiry date and scan, review date (a date can be given, when the administrator should receive a notification on the approaching review date or warranty expiry), maintenance company name, other custom file .DOC, .XLS, scan or own comments; option to import data from an external source (CSV)
    • option to assign assets to departments or computers
    • special auditing view presenting all fixed assets, including devices and software installed on them
  • Trouble ticket database and chat in the HelpDesk module:
    • trouble ticket database allows the users (both with installed Agent and without it – after logging in) to report technical problems by means of trouble ticket creation mechanism
    • tickets are solved by the HelpDesk employees
    • in the administrators’ part, the incoming trouble tickets are processed and assigned to appropriate persons or groups (according to problem category), who are then notified about the assigned problem waiting for solution
    • the user can monitor the solution process for the reported problem and its current status, and exchange information with the administrator by means of comments, which can be entered and tracked by both parties
    • option to send messages from the Administrator to the users with message read notification request (e.g. about the planned server restart with request to save changes in files modified by the users)
    • trouble ticket database mechanism is based on Web interface (available in a Web browser) and is integrated with nVision structures (departments); this level also makes it possible to launch the remote access (ability to capture the console of an offsite laptop, or from behind the employee’s home router)
    • chat: administrator-user communication

5.0.5.9389

Enhancements:

  • status of a device in WAN or behind firewall/NAT and with enabled “Permanent connection with nVision” option is based on the connection status instead of TCP service monitoring status
  • during VNC connection with a workstation, the connection icon is displayed in the taskbar, if the “Notify about connection” option is enabled in the Agent profile
  • Remote Access dialog box saves its settings
  • added feature for exporting all screenshots downloaded from Agent
  • Web Access: added the displaying of device information Info1/Info2, device name separated into columns: IP address and DNS
  • added icon location animation, when the machine search function in the atlas is used
  • when a new machine is being added, it is now possible to enter its network mask
  • option to delete printouts from the printing audit window
  • improved support for Kingston flash memories with hardware encryption
  • added new report segments pertaining to the monitoring of e-mail messages

Fixes:

  • during manual computer scanning with the use of Inventory Scanner, the list of ignored folders is now taken into consideration
  • fixed error, which caused the list of used application headers for the entire week to be displayed in the weekly view instead of the view for the specific day
  • fixed error, which resulted in the lack of recalculation of alarms, which got modified or deleted
  • fixed routing map creation feature
  • fixed mechanism for drawing components in the smart map filter editing window under Windows XP and 2003 without enabled visual themes
  • fixed mechanism for reading register keys for 64-bit applications in Software Inventory

5.5.4.9633

Enhancements:

  • reading information with SNMP v3 from CISCO devices was improved
  • minor fixes of nVision running without the Inventory module
  • DataGuard module’s handling of Hub USB devices was improved

5.0.4.9204

New features:

  • user can force the offline Inventory Scanner to scan network drives by means of “/network” parameter given during start-up
  • additional “Info1/Info2” host fields are displayed in the map grid view
  • German language version

5.0.3.9095

Enhancements:

  • a search box added to the ”Choose host” dialog box
  • ability to use a DNS name of nVision’s network location during the process of creating an MSI package or during manual setup
  • faster transmission of overdue data from the Agents
  • a list of ignored folders is used during the offline scanner’s scanning process

Fixes:

  • fixed a bug that could block removal of a node (if it occurred on a Smart Map)
  • fixed a bug that could result in an invalid image size after map export
  • “Configure alerts” form title is now displayed correctly
  • a custom license type is properly displayed in the “Node software list” report

5.0.1.8950

New features:

  • „Change on a switch’s port” event can be configured to occur only for new MAC addresses
  • User activity data compacting:
    • Agents’ profile option for sending already-compacted data, atlas option for compacting Agents’ data older than specified period of time, data compacting function in “nVision database backup & repair”

Enhancements:

  • application stability enhancement by moving VNC Viewer into a separate process
  • added a warning message box, appearing when attempting to block all network adapters in DataGuard
  • requesting Agents’ data now works also for computers in remote networks or behind NAT (requires the option “Persistent connection with nVision” to be set in the Agents’ profile)
  • a new report presenting a list of all installed applications along with the computers they are installed on

Fixes:

  • fixed a bug that could leave some files or registry entries connected to an already-removed application
  • corrected the way the SNMP information about WAN adapters are being read from certain network devices
  • fixed a bug that prevented from choosing a department or a smart map as a source of an automatic report
  • fixed a bug that could cause a BSOD on the system with ESET NOD32 installed
  • fixed a bug that could cause a Microsoft Office serial number not to be read by nVision

4.1.7.6921

Enhancements:

  • if OriginalFileName field is missing, the Agent reads information from file’s InternalName field
  • automatic restarting of nVision database service if any error occurs during software startup
  • increased performance of map drawing feature

4.1.5.6695

Enhancements:

  • limiting the amount of sent data in Agent
  • choice of report category added in the report definition dialog box

Fixes:

  • fixed memory leakage, which could occur during the import of System Information data
  • fixed error in the calculation of user break time duration
  • fixed error causing the sporadic crashing of the software in the register browser screen
  • fixed error causing the incorrect operation or lack of alarms for Windows event log monitoring in a specific configuration

5.0.1.8773

New features:

  • serial numbers (license keys) for Windows / Office / Visual Studio / Microsoft SQL Server loaded together with the application list; the user is also able to add the number for other applications and edit the numbers detected by the Agent
  • monitoring of printing costs:
    • option to set the paper cost per format, option to set the printing cost per printer and per format, option to group printers by means of identifying one printer as another one, integration with Printing Audit window (column with printing cost and summaries), integration with user printout tab in Host Info
  • reports presenting the printing cost:
    • total cost, total cost per user, total cost per printer, total cost per printer with format details
  • intelligent maps and branches:
    • enabling the better management of logical device structure within the company (branches) and creation of dynamic maps according to custom filters (intelligent maps)
  • new features in DataGuard module:
    • alarm system and managing access rights for devices, which do not support any file systems, i.e.: mobile phones, multimedia players in WPD mode (e.g. MP3 players), cameras, printers, network adapters, Wi-Fi adapters, Bluetooth, IrDA ports, etc.

Enhancements:

  • Remote Access also works when Agent is behind NAT – in wide area networks and on the Internet from the level of nVision Web Access. Connection is redirected by nVision (previously a direct connection with Agent/VNC was established). Option General/Permanent connection with nVision in the agent profile must be enabled (disabled by default)
  • Web Access: additional options during logging in:
    • map refreshing frequency: 3/15/60s, default 15s,option to toggle the automatic refresh on/off, when the user is inactive (currently the windows are refreshed by default even if the user is inactive)
  • option to generate reports for Web Access users:
      • previously only the administrator was authorized to generate reports; now the users can generate reports for hosts and maps, for which they have ‘Host-infor view’ authorization; reports for the entire atlas can be generated only by WA administrator

     

Fixes:

  • improved software stability and performance

4.5.7.8214

New features:

  • a column with Agent’s GUID number added to the nodes index view
  • MAC address of a host can now be used as a variable in the nVision actions
  • added new reports: “map’s users activity summary” and “hosts uptime summary”
  • added additional information about RAM in the hardware inventory

Fixes:

  • fixed an issue that could cause empty rows appearing in the “list of devices with selected application installed” window
  • fixed an issue of invalid usage time of application in User Activity (the Users module) when using the “Hibernate” option on the workstation
  • fixed an issue of applications not being removed from the software list after their uninstallation
  • atlases’ backups of size greater than 4GB are now correctly displayed

4.5.5.7488

Fixes:

  • correction of reading of particular monitor manufacturers’ serial numbers (Hardware Inventory module)
  • fixed bug that occasionally caused “Host info” window hiding while browsing User activity data
  • correction of Software Inventory licenses’ count information inconsistency after removing an application template
  • fixed bug, that could occasionally hang the application while browsing collected NT Event Log data for host with huge number of Event Log entries

4.5.6.7733

New features:

  • added a new performance counter that allows monitoring of HTTPS service with possibility to use client certificates

Enhancements:

  • added a button that allows deleting the screenshots collected for a specified user in the “Host info” window
  • when using manual inventory data import (via Inventory Scanner), now, custom files data is also collected
  • when collecting inventory data via Agent for the first time, alerts about new applications found are not generated
  • added a message with a recommendation of the database repair operation for maintenance purposes – it will pop up when it’s necessary
  • increased efficiency of creating heuristic application templates

Fixes:

  • fixed an issue of licensing information still available after an application template removal
  • fixed an issue that could cause some new CPU names being displayed incorrectly on the Windows XP machines
  • fixed an issue that could occasionally cause program crashes while shutting down
  • fixed an issue that could cause the column names in the “Hardware inventory” report editor not being displayed

4.1.7.6896

Fixes:

  • fixed error causing the sporadic incorrect counting of free disk space in the hardware inventory
  • fixed function for processing software templates, which was erroneously creating the instance of an application with a template containing no identification elements
  • fixed error, which could result in blocking the software inventory data import

4.5.4.7313

Enhancements:

  • item “Run nVision service” added in the menu Start/Programs, if the program is installed as Windows service under XP or Server 2003

Fixes:

  • fixed mechanism for reading the CPU usage information
  • fixed error, which caused the local printers not to be displayed in computer hardware information in certain configurations

4.5.3.7245

New features:

  • DataGuard – official version with reports
  • software inventory: new templates date base (over 500 templates)
  • managing access rights for users of nVision’s Web Access module; assigning specific maps and information which user has access to
  • better support for alerts based on SNMP & Windows state performance counters; defining events using “value equals” and “value different” conditions

Enhancements:

  • the database process of nVision takes less CPU time

Fixes:

  • improved reading computers’ serial numbers

4.5.2.7110 Beta

Enhancements:

  • increased performance of generating user activity reports

Fixes:

  • DataGuard module is now fully compatible with machines that are using TrueCrypt for encrypting the system partition and other file driver based, third-party software (like antivirus or automatic backup software)

4.1.7.6971

Fixes:

  • fixed and optimized algorithm for creating software templates on the basis of register entries
  • fixed error causing the displaying of an incorrect amount of free disk space in the hardware inventory

4.1.5.6735

Enhancements:

  • button for processing templates on all devices added in the template management dialog box
  • improved procedure for updating computer addresses with Agent

Fixes:

  • fixed error in the CPU usage time processing procedure

4.5.1.7049 Beta

News:

  • The DataGuard module
    • a network, centrally managed version of DataGuard
    • blocking ports and media
    • blocking physical devices and interfaces: USB, FireWire, SD sockets, etc., SATA, portable hard disks, floppy disk drives
    • only the data transferring devices are blocked – printer, keyboard, etc. can be connected
    • managing port access rights
    • defining the user/group rights to access and copy files
    • authorizing corporate devices: flash drives, disk drives, etc. – private devices will be blocked
    • central configuration by means of rules (policies) set for an entire network or selected groups of machines
    • full blocking of specific port types for selected machines
    • auditing operations on portable devices: connection/disconnection of a flash drive; reading and copying files to/from a flash drive
    • password-protection against the user’s interference and deletion attempts, even if the user has administrator rights

New features:

  • the duration of storing screenshots acquired from workstations was separated within the program options (in order to improve the effective use of disk space)

Enhancements:

  • improved performance of sending user file information

Fixes:

  • fixed error occurring under specific circumstances during connections of the remote desktop with the physical system in Windows Server 2003
  • fixed quality of reading web page headers with a non-standard title from Internet Explorer browser

4.1.6.6862

New features:

  • option to create a list of ignored IP and DNS addresses in the network re-scanner

Enhancements:

  • added possibility to disable the sending of system information by Agent in the Agent profile
  • unified pop-up menu in the map view and device list view
  • automatic restarting of the database service before database repair operation
  • increased performance of the function for reading the local user list by Agent

Fixes:

  • fixed error causing the sporadic lack of the scanning of executable files in Agent

4.1.4.6580

Enhancements:

  • automatic restarting of the database server service if a communication error is detected
  • message with inquiry about Agent uninstallation added during the removal of a device icon in nVision

4.1.2.6554

Enhancements:

  • changed layout of the dialog box for configuring the Agent’s screenshot storage
  • minimum screenshot acquisition interval set to 5 seconds
  • change of software license type from “unknown” modifies the license type of the appropriate template
  • added “Windows Server 2008”

Fixes:

  • fixed copying of Agent’s MSI package
  • fixed communication with Agents from nVision 3.6
  • fixed error causing the incorrect settlement of different types of licenses
  • fixed EDOMParseError occurring during the import of System Information

4.1.1.6492

Enhancements:

  • Agent communication status icon added in the Device Information window
  • protection against changing the name of Agent’s executable file
  • improved communication with database server
  • data collected by Agent are sent divided into packages to improve communication stability
  • setting the “Disable LSP integration” option in Agent profile as enabled by default

Fixes:

  • fixed procedure for updating device addresses, when a change of MAC address occurs

4.1.0.6430

Enhancements:

  • after downloading data from Agent, a device icon is automatically set to the appropriate type

Fixes:

  • fixed procedure for LSP driver installation
  • fixed error during hardware inventory data import
  • fixed error causing the failure to generate alarms about the change of installed software

4.1

News:

  • Increased efficiency of the program – possibility to fully monitor and collect a complete inventory from up to 10,000 devices
  • MSI Installer – possibility to install the Agent via Active Directory
  • New reports and alarms (for user monitoring and inventory)
  • Scanning media files on the employees computers
  • System info: detailed information on the Windows configuration
  • Remote access: access to multiple monitors
  • Windows Event Log – possibility to set filters in order to minimize network traffic and to eliminate redundant records
  • More information about printing: color, duplex, format, etc.
  • More information about the communication with Agents: for example, easy checking where the Agent has been stopped
  • Improved stability of the program and communication with the Agent
  • Many other minor bug fixes and modifications

4.0

News:

  • Better performance – the software with Agents is adopted for monitoring and inventory taking in wide area networks with thousands of machines and WAN connections
  • Advanced user monitoring:
    • Number of visits on a website with headers and visit duration (general statement of visited pages, and total viewing time for the given page)
    • Accurate work time: work start and work end time, breaks
    • Process monitoring: total operation time, employee work time
    • Detailed lists of used software, with application usage start/end time and the list of opened documents. Time of inactivity of launched programs (for analysis of the usage of so-called “concurrent licenses”)
    • Work history: cyclical screenshots
    • Printout monitoring: a report containing the information on the printout date, used printer and printed document. Printing audit by users/printers
    • E-mail message monitoring (who, from, subject, size – without content)
  • Advanced software inventory and auditing:
    • Management of owned licenses (license types); license compliance report
    • Easy software legality audit and notification, when the number of owned licenses is exceeded
    • Automatic detection of installed applications utilizing the extensive template database (updated via the Internet and by the users)
    • Detecting applications copied in the form of files without installation and used from portable drives (flash drives)
    • Automatic heuristic creation of missing templates
  • Advanced hardware inventory:
    • System configuration: shared resources, local users and groups, S.M.A.R.T. information about the local disk drive status, routing table and much more
    • Statement of owned hardware configuration, free disk space, average memory usage, etc.
    • Audit window allowing the selection of a system, e.g. which requires an upgrade
  • Other:
    • Option to block selected websites
    • Remote access allowing the take over of any logged in user and the physical console (works also on Terminal Server)
    • Option: remote access and screen view only upon the user’s authorization
    • Central management of Agent configuration by profiles
    • Enhanced Windows system log monitoring. Option to filter transmitted data (reducing the network traffic and elimination of unnecessary records)
    • Multiple new alarms and reports

3.6

News:

  • Much greater efficiency – the program can very smoothly monitor thousands of network devices
  • Language selection option – now you can choose from the following languages: English, German and Polish
  • Other minor improvements and optimizations

3.5

News:

  • Web access. The new version provides a simultaneous access to the program – a number of administrators can access the program via a WWW browser – at the same time and from any place. Web access provides most of the Windows application functionality and includes remote access to workstations
  • MIB compiler. Enables you to add new MIB files, which facilitate SNMP information from all network devices: switches, routers, printers, VoIP devices etc. The program can now effectively monitor thousands of different SNMP devices
  • Full support for SNMP v1/2/3
  • 30 new reports. Every information presented in nVision may now be printed on reports. Reports provide also several new statistical analysis not available previously
  • Ability to discover new devices by analyzing switch port information. nVision may detect even fully firewalled computers, which cannot be scanned with ICMP and SNMP
  • More comprehensive information about the addresses of the monitored devices. The program reads the ARP tables (via SNMP) and facilitates complete information about the MAC and IP addresses of the connected devices. This has significance as far as the mapping of the devices connected to particular ports on each switch is concerned. Connecting a private laptop to a corporate network will not be possible any more, without alarming the administrator

3.2

News:

  • Support for DHCP assigned addresses. The program frequently resolves DNS addresses so that the current IP address of the node is always used
  • All IP and DNS address are periodically resolved
  • Automatic fail-over – restarts the program automatically in case it stops working
  • Improved e-mail action: more reliable mail sender and the ability to retry failed e-mails
  • Additional optimizations – nVision consumes less CPU and loads large atlases faster
  • New network scanner designed to configure the initial network scan more effectively
  • Counter and inventory monitoring with WMI works when the program is installed as a service
  • Many other improvements and bug fixes

3.1

News:

  • Windows event log monitor (collector) and alerter. This allows you to collect and browse windows event log entries and alerts you in case of any specific event
  • Improved Agent:
    • Fixed all stability issues. New version supports all operating systems including Windows Vista and is very reliable and stable
    • Agent monitors user bandwidth utilization for LAN and internet
    • Agent reports IP change on DHCP assigned addresses. It automatically changes the node address in nVision and generates an alert
  • Automatic periodical new node discovery – ability to automatically rescan all networks with ICMP and SNMP to discover new devices
  • Advanced node search in the main window and Host info window. It helps to locate a node with a specific IP/MAC/DSN address, name or location
  • Mouse wheel scrolls the map
  • Node properties may be edited for multiple nodes at once. You can easily set up the properties of many nodes, such as: credentials, monitored services, etc.
  • Many optimizations – nVision consumes less CPU while monitoring large networks. It also loads large atlases faster
  • Integration of license and hardware auditing windows and a new tab showing the history of changes for all computers
  • Event log preview in the main window (under the map)
  • New corrective action: remote program run
  • Remote desktop preview supports multi-monitor computers
  • Many other improvements and bugfixes

3.0

News and enhancements:

  • Windows services monitoring. Ability to view services running on a Windows computer. Corrective actions: service start, stop and restart
  • Router and switch monitoring:
    • Switch port mapper and monitor, presenting all IP and MAC addresses of nodes connected to each port and network traffic on every port
    • Monitoring router network interfaces (MRTG): status and network in/out traffic
    • Monitoring network traffic on selected nodes
  • Network inventory of hardware and software: information about the computer, installed applications; license usage auditing and alerts in case of program installation/de-installation or any configuration change, etc.
  • User activity monitoring:
    • Activity (work) time
    • User program usage and reports presenting work time, web browsing, chatting, gaming, etc.
    • A list of web pages visited by the user
  • Remote control of user workstation (VNC compatible)
  • File distribution with the ability to execute a program on a remote workstation
  • New corrective actions: remote system reboot, starting, stopping and restarting Windows services
  • The program now closes faster
  • Many other minor bug fixes and improvements

2.1

News and enhancements:

  • Reports – advanced printable and fully customizable reports
  • Service editor: with the ability to create custom TCP/IP services
  • New notification actions: SMS over GSM device, Syslog messages

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