Action
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Description
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Change category
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Changes the ticket category.
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Change priority
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Changes the ticket priority.
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Change status
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Changes the ticket status.
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Assign a related device
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Adds the specified device to the trouble ticket summary as a related device.
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Add text to subject
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Adds predefined text, e.g. prefix “Important”, at the beginning of the ticket subject line
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Add internal comment
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Adds a predefined internal comment to the ticket history
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Send notification by e-mail
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Sends an e-mail message defined by the administrator (subject + content) to selected users:
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Add to the list of observers
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Adds selected users to the list of ticket observers.
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