Editing an automation

To edit an automation:

1.Log in to the HelpDesk interface.

2.In the main navigation, on the left-hand side of the interface, select Automations.

3.In the automation list select the one to be edited.

4.In the automation’s context menu (upper right corner of the tile), click the Edit link.

5.Change the name, description, status, conditions or automation actions, just as in the case of Adding an automation.

6.Save changes by clicking the Save changes button.