Configuration

To start using the HelpDesk module, enable and configure the following settings in the main nVision window.

HelpDesk access configuration

To run the HelpDesk functionality, first enable access to this module in nVision:

1.Click the Main tab in the nVision console.

2.Click the Options button.

3.Click the Service Configuration section.

4.Click the Helpdesk Status slider.

In addition, enter the port number under which the HelpDesk is to operate and the URL with the port number under which the HelpDesk will be accessible for the Agents.

URL is the IP address of the nVision Server where the HelpDesk runs. Important: replace localhost with the appropriate URL of the nVision Server, e.g. 192.168.0.100:8081 in the local network.