Object
|
Object options
|
Condition
|
Ticket subject
|
was changed
|
-
|
was not changed
|
contains at least one of the words
|
enter words divided by commas
|
does not contain any of the words
|
contains all of the following words
|
Ticket status
|
was changed
|
-
|
was not changed
|
was changed to
|
New
Open
Waiting for response
Suspended
Closed
|
was changed to status other than
|
was changed from
|
was changed from other than
|
is equal to
|
is not equal to
|
Ticket priority
|
was changed
|
-
|
was not changed
|
was changed to priority higher than or equal to
|
select priority
|
was changed to priority higher than
|
was changed to priority lower than or equal to
|
was changed to priority lower than
|
was changed to default
|
-
|
was changed to priority other than default
|
was changed to
|
select priority
|
was changed to status other than
|
was changed from
|
was changed from other than
|
is equal to
|
is not equal to
|
is higher than or equal to
|
is higher than
|
is lower than or equal to
|
is lower than
|
is the default priority
|
-
|
is not the default priority
|
Ticket category
|
was changed
|
-
|
was not changed
|
was changed to default
|
was changed to other than default
|
was changed to
|
select category
|
was changed to other than
|
was changed from
|
was changed from other than
|
is equal to
|
is not equal to
|
is the default category
|
-
|
is not the default category
|
Requester
|
was changed
|
-
|
was not changed
|
was changed to
|
enter the requester
|
was changed to other than
|
was changed from
|
was changed from other than
|
is equal to
|
is not equal to
|
Related device
|
was changed
|
-
|
was not changed
|
was changed to set
|
was changed to not set
|
was changed to
|
enter the device name
|
was changed to other than
|
was changed from
|
was changed from other than
|
is equal to
|
is not equal to
|
is set
|
-
|
is not set
|
Public comment
|
was added
|
-
|
was not added
|
was added by user with the role
|
Administrator
HelpDesk Staff
End-user
|
was not added by user with the role
|
Internal comment
|
was added
|
-
|
was not added
|
was added by user with the role
|
Administrator
HelpDesk Staff
End-user
|
was not added by user with the role
|
Updater
|
has a role
|
does not have a role of
|
