This option enables e-mail notifications about changes made in the tickets to be sent and also allows e-mail messages sent by users to the defined e-mail address to be processed. As a result of this, users can create new trouble tickets without access to the HelpDesk trouble ticket database. In order for the tickets to processed, the requester must have a unique e-mail address assigned to their account in nVision.
To use HelpDesk settings for e-mail processing:
1.Open the Options / HelpDesk / Ticket processing option. 2.Select the Use external e-mail account for processing tickets option. 3.Define the E-mail address where the trouble reports should be sent (address of the mailbox in which nVision HelpDesk will detect messages and use them as a basis to create a ticket). 4.Configure the incoming and outgoing mail server settings. To test the entered settings, click the Test connection button. |
