Types of user roles

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In version 11 of the program, the rights granted to users have been reorganized. The new system of rights identifies three global user roles:

•super administrator,

•administrator,

•user.

The “HelpDesk employee” role which entitles the user to process tickets in the HelpDesk module was moved to the User information / Rights / HelpDesk screen.

The individual roles are described in detail below, and the process of granting access rights to specific modules is described in section Management of access to program functions.

hmtoggle_plus0 Super administrator

A person having the super administrator rights:

•Can manage the entire program and the rights of other administrators,

•Can manage the rights of any other administrators and super administrators (except for the built-in administrator account). Can create, edit and delete other administrators and super administrators. In particular, they can also edit all properties of their own accounts,

•Has always unlimited access to all system functions. Their access to modules, maps or users cannot be disabled,

User with the super administrator role may be deprived of access to chats to hide their accounts on the contact list.

 

hmtoggle_plus0 Administrator

A person having the administrator rights:

•Cannot grant or take back the administrator or super administrator roles,

•Cannot edit the login, first and last name, e-mail address, password, role and rights in other administrator and super administrators accounts. Cannot also activate/deactivate or delete them,

•Can change their own login, first and last name, e-mail address and password. Cannot change their own roles or rights. Cannot also activate/deactivate or delete their own accounts,

•Can edit the properties of users they have access to (login, first and last name, e-mail address, password, etc.). Cannot change their roles or rights,

•Can have access to the nVision administration console and the selected configuration settings of individual modules,

Can be granted the HelpDesk and SmartTime administrator role (the prerequisite is to have access to the relevant modules).

 

hmtoggle_plus0 User

User is a person that does not configure technical aspects of the program, but only uses it within the rights assigned to them:

•Cannot be granted access to the nVision administration console or the module configuration options,

•Cannot play the HelpDesk or SmartTime administrator role,

•Can play the HelpDesk support employee role,

Can be granted access to WebAccess.