Editing an article

To edit an article in the HelpDesk interface:

1.In the Knowledge base view click Edit button on the tile of the article to be edited.

2.To edit the article title, click the pencil icon on the right-hand side of the title, enter the new title and click Save changes button.

3.Modify the article contents in the embedded text editor.

4.You can attach an image or a link to an external video with the use of Upload image and Insert video options.

5.To change the article cover, in the article summary in the right-hand side of the window, click the pencil icon on the cover (or Add cover).

6.To change the article status, in the article summary in the right-hand side of the window select Status: Draft, Published or Internal.

7.To change the article category, in the article summary in the right-hand side of the window select Category from the list of available categories. You can add a new category without interrupting the article creation process.

8.You can view the created article by clicking Preview. To return to the article editing window, click Back to editing button.

9.When modifications are complete, click the Save changes button.