Starting the HelpDesk interface

The HelpDesk interface can be started in several ways:

In the main nVision window

Click HelpDesk. The HelpDesk interface will be opened in the default browser.

From Agent

Right-click the Agent icon in the task bar. A menu similar to the one below will be opened. The displayed options depend on the Agent settings. If you do not see the options related to the HelpDesk module, you need to enable the HelpDesk in Agent settings. Select the Log in to HelpDesk option.

Directly in the browser

Enter or copy the HelpDesk system’s URL address into the browser or click the link (e.g. sent by e-mail). The HelpDesk’s URL address can be found by expanding the Tools / Options / Services configuration menu in the main nVision window.