User zone

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The user zone is the area in the upper right corner of the HelpDesk interface. It contains a universal user avatar, as well as additional information and actions available to the logged in user.

hd_user_panel_zoom50

Icon

Description

hd_avatar_icon

Click the avatar to expand a pop-up menu with the following options (depending on the user type):

Help Center (Administrator and HelpDesk employee)

Change password

Log out

hd_chat_icon

Click the icon to open chat.

hd_notifications_icon

The icon displays the number of new notifications related to changes in trouble tickets. Click the icon to display the new notifications (Administrator and HelpDesk employee).

hd_module_switch_panel_icon

Click this button to expand a list of available web modules. Click the module name to view the corresponding module, e.g. SmartTime

Related topics

09_img2 Starting the HelpDesk interface

09_img2 Main views