Search bar

The search field in HelpDesk module is located in the upper part of the window. The search is performed first in the view that is currently displayed. The scope of the search depends on the role of the user and his permissions regarding the visibility of tickets.

It is possible to search through submissions, comments, attachments and articles. Attachment search only searches attachment names in tickets, comments, and knowledge base articles.

Advanced Search

To use the advanced search, click Advanced Search at the top of the window. In the advanced view, outside the searched area of the system (Report List / Knowledge Base) you can specify additional parameters that will narrow the list of search results. Available parameters change depending on the searched area (notifications, articles, comments, attachments).
When using an advanced search engine with the option to search for applications, it is possible to define the following parameters:

•ID,

•Subject,

•Description,

•Comment,

•Status,

•Priority,

•Category,

•Requester,

•Assignee,

•Related device.