Main views

The main application views are ten views which can be opened by using the main navigation located on the left-hand side of the interface:

•Dashboard

General statistics about tickets are presented on dashboard, e.g. average response time, information about sources of new tickets, number of tickets by priority/status/category. A graph is also displayed, showing the number of tickets with a status other than “closed”.

•Trouble ticket list

•Knowledge base

•Event log

•Reports

•Trouble ticket assignment

•Automations

•SLA metrics

•Settings (Categories, Trouble ticket forms, Priorities, Notifications, Whistleblowers)

When a selected view is expanded, a quick preview column will appear. The quick preview options differ depending on which item was selected in the main navigation (trouble tickets, articles, etc.). The quick preview option allows for simple and rapid access to various trouble ticket threads, article types, etc.

Page titles are created dynamically, depending on the selected view options.