Knowledge base - overview

The knowledge base is a space where Administrators and HelpDesk employees can publish articles describing the procedures used in the given organization, and the most common issues and their solutions. After such articles have been published, users can browse them or use the Search field to search for the article describing the solution to the issue which they have encountered. If the knowledge base search produces no results in the form of a description of the solution to the given issue, the user can create a trouble ticket and describe the issue.