Explore all the features of Axence ConnectPro®
The remote access tool we offer you is based on four pillars. It provides fast and efficient communication between the IT department and the user who has encountered a problem, it allows remote connection, with no session limit in all packages, it ensures that the IT expert knows everything important about the hardware and software of the person he or she is helping and - last, but not least - it allows you to act and remotely perform all the necessary actions on the workstation in question. So much for that, but we wouldn't say just that.
Not working? Axence ConnectPro® swings into action and it's already working!
Instant messaging in Axence ConnectPro® enables real-time chat and message history archiving between the logged-in user and administrators.The chat is available with a search engine for conversations and messages by keyword and automatic clearing of chat history. Importantly, the user writes to all IT professionals in the chat, this makes it possible to act faster and efficiently assign the issue to a specific person in IT.
