It combines what is natural for Admin
It allows you to connect the dots like never before. From now on, you can link HelpDesk tickets to assets in Inventory.- It saves you valuable time. You can create multiple similar assets with a single click, and with the advanced PowerShell command line, you gain control over what's happening on your network.
- Ensures compliance with legal standards. You get a special page for whistleblower reports and new options for setting alarms for activity at specific times.
Linking Inventory assets with HelpDesk tickets.
PowerShell command line that streamlines and speeds up script creation.
Bulk creation of assets similar to existing ones.
Dedicated page for whistleblower reports.
Join our live webinar and discover all the improvements in nVision 17!
Axence nVision® 17
- Heart and mind join forces to support you in your daily challenges
The latest version of nVision combines the two sides of every administrator—a heart full of passion and a mind that cares about order and organization. From now on:
- You will be able to link HelpDesk tickets with Inventory assets, which significantly improves user support. This feature will give you insight into which assets cause the most problems for users and should therefore be replaced with new ones.
- You will automate many processes and activities. We are introducing the creation of similar resources based on existing ones, automated archiving of messages in HelpDesk, and modern PowerShell.
- You will have a special page dedicated only to Whistleblowers, which significantly streamlines the reporting process and ensures compliance with the law.
Emotions and reason go hand in hand!
Linking assets in Inventory with HelpDesk tickets brings a number of benefits. It allows you to find out which devices cause the most problems and should be replaced first. On the other hand, it streamlines the process of providing technical support to users, thanks to the knowledge of which asset the given ticket concerns. It is also crucial from the point of view of ITSM processes, in particular Incident Management and Problem Management. This gives you a more complete understanding of what is happening in your network and allows you to manage it more efficiently. Just like that!
Looking to save time?
nVision 17 saves you valuable time with several different improvements. Creating similar assets based on existing ones is particularly useful when large hardware purchases are not uncommon. The new PowerShell command line will save you time and nerves, making computer management much easier and faster. Finally, we have added the ability to archive multiple messages in HelpDesk with a single click.
Legal requirements? Check!
The new version of nVision also increases security and helps you comply with legal standards. In the context of the Whistleblower Protection Act, we are introducing a special page that allows whistleblowers to report violations anonymously—in full compliance with applicable law.
Another interesting feature is the expanded alarm function, which, starting with version 17, can also cover user activity outside office hours. This is important due to the risk of data leakage by employees.
Changelog
New features
Ability to import any user account attributes from Active Directory.
Copying (duplicating) resources with the ability to select parameters for duplication and automatic assignment of inventory numbers.
Linking requests to assets from the Inventory module.
Expansion of the web interface with information about assets on the ticket list.
Expansion of the web interface with information about assets in the ticket metrics.
Alarm when a user logs in outside the selected time range.
Axence nVision® version 17 and later no longer supports the email header monitoring feature.
The new mechanism for remote execution of PowerShell commands and scripts is available for Windows 10 (1809) and Windows Server 2019 and later versions.
Your needs drive our changes
The new features introduced in this version are responses to suggestions made by Admins. If you also have something to say, don't hesitate to let us know. We believe that users know best what they need, which is why we always listen to their voices, regardless of whether they are guided by reason or emotion!
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