Number or workstations with installed Software with specification of the environment (e.g. Windows, OS X, Android, Linux),

Number of occurrences of software use,

Software version number,

Number of users who created an account in the HelpDesk module,

Number of users with access to the HelpDesk module,

Number of users, who have an e-mail, which is unique within the scope of the HelpDesk module installation,

Number of users who logged in to the HelpDesk module,

Number of all user sessions from all the workstations in the HelpDesk module,

Number of user accounts activated manually in the administration mode in the HelpDesk module,

Number of user accounts activated with by e-mail in the HelpDesk module,

Number of user accounts activated in the HelpDesk module without the need to approve them,

Chat status (on/off) in the HelpDesk module,

Number of records in the Help Desk database table,

Status (on/off) of the self-creation account feature in the HelpDesk module,

Status (on/off) of the automatic update feature in the HelpDesk module,

Number of users who at least once logged in to the HelpDesk module remotely,

Number of articles in the the HelpDesk module knowledge database,

Number of active tickets in the HelpDesk module,

Number of sent tickets in the HelpDesk module,

Number of tickets which had their assigned category changed,

Number of comments added to tickets,

Number of tickets which were merged with other tickets,

Number of tickets which had their assigned device changed,

Number of tickets which had their ticket status changed,

Number of tickets which had their ticket subject changed,

Number of deleted tickets,

Number of tickets whose duration of work was modified,

Number of tickets with the status “closed”,

Number of tickets with the status “new”,

Number of tickets with the status “open”,

Number of tickets with the status “suspended”,

Number of tickets with the status “response pending”,

Number of tickets with the status “closed”,

Software database size,

Software logs including: database errors, workstation database errors, workstation diagnostic information and database diagnostic information and basic information on the workstation operating system,

Number of devices visible in the Software,

The maximum number of devices visible in the Software in the history,

Software language version,

Data timestamp,

Maximum registered Software memory usage,

Data file version,

Number of visits to the WebAccess homepage and the report generation subpage,

Number of custom workstation profiles for maps,

Number of custom workstation profiles for devices,

The maximum number of workstations simultaneously connected to the server in the history,

Number of workstation accounts belonging to real users,

Number of workstation accounts belonging to real users working on more than one machine,

Number of unique workstation accounts belonging to real users,

Number of user-created software counters,

Number of Windows-type software counters,

Average file size in the file distribution system,

Maximum file size in the file distribution system,

Number of attachments assigned to users,

Number of added users, who got removed,

Number of users added with the use of the Active Directory,

Number of users added with the use of the Active Directory, who got removed,

Number of users added with the use of the Software console,

Number of users added with the use of the Software console, who got removed,

Number of users added locally,

Number of users added locally, who got removed,

Number of users logged inat least once to the system,

Number of users logged in at least once to the system, who got removed,

Number of users of unknown origin,

Number of users of unknown origin, who got removed,

Number of users who have an e-mail address,

Number of users who have an e-mail address and got removed,

Number of users who have a unique e-mail address,

Number of users who have a unique e-mail address and got removed,

Number of attachments in the Help Desk module,

Average attachment size in the Help Desk module,

Maximum attachment size in the Help Desk module,

Status (on/off) of the registration deactivation feature in the Help Desk module,

Number of devices – hosts of OS X type,

Number of devices – hosts of NetWare type,

Number of devices – hosts of Windows type (9x, XP, other)

Number of devices – hosts with one user,

Number of devices – hosts with enabled SNMP read access,

Number of devices with only one user,

Number of devices with enabled SNMP read access, with only one user,

Number of user-created service types,

Number of internal user-created map types,

Number of internal user-created network types,

Number of users who at least once logged in to WebAccess,

Status (on/off) of the default workstation password feature,

Date of the first event creation.