nVision 10

Telemetric data generated by the Software

  • Number or workstations with installed Software with specification of the environment (e.g. Windows, OS X, Android, Linux),
  • Number of occurrences of software use,
  • Software version number,
  • Number of users who created an account in the HelpDesk module,
  • Number of users with access to the HelpDesk module,
  • Number of users, who have an e-mail, which is unique within the scope of the HelpDesk module installation,
  • Number of users who logged in to the HelpDesk module,
  • Number of all user sessions from all the workstations in the HelpDesk module,
  • Number of user accounts activated manually in the administration mode in the HelpDesk module,
  • Number of user accounts activated with by e-mail in the HelpDesk module,
  • Number of user accounts activated in the HelpDesk module without the need to approve them,
  • Chat status (on/off) in the HelpDesk module,
  • Number of records in the Help Desk database table,
  • Status (on/off) of the self-creation account feature in the HelpDesk module,
  • Status (on/off) of the automatic update feature in the HelpDesk module,
  • Number of users who at least once logged in to the HelpDesk module remotely,
  • Number of articles in the the HelpDesk module knowledge database,
  • Number of active tickets in the HelpDesk module,
  • Number of sent tickets in the HelpDesk module,
  • Number of tickets which had their assigned category changed,
  • Number of comments added to tickets,
  • Number of tickets which were merged with other tickets,
  • Number of tickets which had their assigned device changed,
  • Number of tickets which had their ticket status changed,
  • Number of tickets which had their ticket subject changed,
  • Number of deleted tickets,
  • Number of tickets whose duration of work was modified,
  • Number of tickets with the status “closed”,
  • Number of tickets with the status “new”,
  • Number of tickets with the status “open”,
  • Number of tickets with the status “suspended”,
  • Number of tickets with the status “response pending”,
  • Number of tickets with the status “closed”,
  • Software database size,
  • Software logs including: database errors, workstation database errors, workstation diagnostic information and database diagnostic information and basic information on the workstation operating system,
  • Number of devices visible in the Software,
  • The maximum number of devices visible in the Software in the history,
  • Software language version,
  • Data timestamp,
  • Maximum registered Software memory usage,
  • Data file version,
  • Number of visits to the WebAccess homepage and the report generation subpage,
  • Number of custom workstation profiles for maps,
  • Number of custom workstation profiles for devices,
  • The maximum number of workstations simultaneously connected to the server in the history,
  • Number of workstation accounts belonging to real users,
  • Number of workstation accounts belonging to real users working on more than one machine,
  • Number of unique workstation accounts belonging to real users,
  • Number of user-created software counters,
  • Number of Windows-type software counters,
  • Average file size in the file distribution system,
  • Maximum file size in the file distribution system,
  • Number of attachments assigned to users,
  • Number of added users, who got removed,
  • Number of users added with the use of the Active Directory,
  • Number of users added with the use of the Active Directory, who got removed,
  • Number of users added with the use of the Software console,
  • Number of users added with the use of the Software console, who got removed,
  • Number of users added locally,
  • Number of users added locally, who got removed,
  • Number of users logged inat least once to the system,
  • Number of users logged in at least once to the system, who got removed,
  • Number of users of unknown origin,
  • Number of users of unknown origin, who got removed,
  • Number of users who have an e-mail address,
  • Number of users who have an e-mail address and got removed,
  • Number of users who have a unique e-mail address,
  • Number of users who have a unique e-mail address and got removed,
  • Number of attachments in the Help Desk module,
  • Average attachment size in the Help Desk module,
  • Maximum attachment size in the Help Desk module,
  • Status (on/off) of the registration deactivation feature in the Help Desk module,
  • Number of devices – hosts of OS X type,
  • Number of devices – hosts of NetWare type,
  • Number of devices – hosts of Windows type (9x, XP, other)
  • Number of devices – hosts with one user,
  • Number of devices – hosts with enabled SNMP read access,
  • Number of devices with only one user,
  • Number of devices with enabled SNMP read access, with only one user,
  • Number of user-created service types,
  • Number of internal user-created map types,
  • Number of internal user-created network types,
  • Number of users who at least once logged in to WebAccess,
  • Status (on/off) of the default workstation password feature,
  • Date of the first event creation.

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