New powers of IT management!
You have a complete picture of your IT environment thanks to the relations between assets- You organize data and create clear reports ready for analysis
- You are ready for whistlebowers protection
Instant reporting in HelpDesk and SmartTime
Inventory reinforced with asset relationship creation
Reliable help with the newly revamped HelpDesk
Alignment with NIS2 and whistleblower directive
Unlock new powers…
in IT management. The end of unequal reporting and asset relations building battles - with nVision 16 your IT will get new superpowers. The features introduced will streamline, speed up and facilitate your work. They will also help you comply with the latest requirements related to the NIS2 directive. And these are not fairy tales - they are a reality available here and now.
Let the data work for you!
nVision comes to the rescue! The Axence nVision in version 16 has been equipped with the function of creating reports, tailored to the individual needs of your organization. What does it mean? We have armed nVision with designer, which allows you to use predefined reports or to connect to the database and create any report from the HelpDesk and SmartTime modules, perfectly tailored to the individual needs of your organization. You can create your own headers tables, objects and other elements in the order of your choice. You can easily complete the elements of the report with data get from nVision. The added power of reports? The generated documents are clear, readable and ready for presentation.
Relations have a great power!
From now on, you can freely combine assets. The Inventory module gained the power from relations - between assets, an asset and user, user group or license. - between assets, an asset and user, user group or license. Freely create and describe relations both one- and two-way. What power will this function give you? You will connect assets to both the people who use it and those who manage it and are responsible for servicing it. You will create a computer set - linking the device to its individual components. You'll link primary assets to supporting assets, and in the event of a critical server failure, you'll be able to determine which key information is associated with it - a feature that supports the risk and incident analysis required by NIS2.
Full visibility and seamless communication
From now on... you see more! In the remote connection, we have introduced the image of all screens (and their spatial layout!) already at the time of monitor selection. Moreover, the chat in HelpDesk achieved new level with the power to seamlessly embed images and attachments directly into messages. You don't have to fly to accomplish great things - remote assistance is getting more convenient!
Protection for whistleblowers? Under control!
Complaints from whistleblowers, ability to delete closed tickets, additional field type to display long text in a ticket - new powers in HelpDesk will help to meet the requirements of the whistleblowers directive.
Not every hero wears a mask... but each of them can have an avatar!
In the newest nVision version the administrator gains the ability to add avatars for users and automatically retrieve them from ActiveDirectory. Support for multiple user account email addresses is also possible - you have the power to connect a user account to multiple email addresses!
Changelog
Explore the full list of new features we've added in the nVision 16
New functions
A new reporting system that includes predefined reports and allows you to create your own reports. The modules currently supported are: SmartTime and HelpDesk. Reports for the other nVision modules will be introduced in the future.
Upgrade of Axence nVision server database engine to PostgreSQL version 15 - improved security, performance and database stability.
Change of the Agent database engine (SQLite). Improved performance and stability of the Agent database.
The token clearing function for SMSAPI and OAuth2 Microsoft authentication when a user stops using them.
Integration with the SMSEagle Gateway: the ability to send notifications from alerts.
Mass deletion of service monitoring and performance counters from multiple devices.
User avatars available in the nVision console, in the SmartTime module, in the HelpDesk ticket system and in chat.
Relations between an asset and other assets, users, user groups or licenses. This feature supports the risk and incident analysis required by the NIS2 directive.
A suite of improvements to the management of application templates in the “Assets \ Software \Applications” window.
Ability to configure multiple mailboxes for incoming requests and comments
New automation conditions that take into account the e-mail address of the mailbox to which the request was sent.
Handling multiple email addresses (aliases) of a user account. Example: messages sent from name.surname@company.com or n.surname@company.com are processed as sent by the same person.
- In case of migrating from nVision 10 or older versions of the program, it is not possible to import outstanding data from nVision Agents. We recommend making sure that all Agents are connected and have uploaded data to the nVision server before the installation.
- Upgrading the database engine to PostgreSQL in version 15 requires data migration. The process is performed automatically but before upgrading, make sure that the size of the free space on the disk with installed Axence nVision server must be at least equal to the sum of the size of the database folder (by default: ”C:\Program Files (x86)\Axence\nVision\Database\AtlasPG) and backup file (it may vary depending on the degree of data compression).
- In nVision 16 we withdraw support for free license - freemium. We are introducing the possibility of trying Axence nVision out in the form of Trial version. If you have any questions about licensing issues, please contact the Sales Department at: sales@axence.net, phone: +48 12 448 1359 or through the form.
- In nVision 16 we withdraw the chat under Agent icon for Windows XP and Vista systems. The change is dictated by the modernization of chat and the use of the current WebView2 technology, which is not supported on the aforementioned systems.
Download nVision 16!
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