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We listen to our customers and observe the needs that arise in the market. We want to make the work of every IT specialist easier. Axence tools have been supporting more than 3,500 customers worldwide for nearly 20 years. We know that there is no development without change, which is why we have introduced several further improvements and want to introduce you the 16th version of Axence nVision® software.What’s new in Axence nVision® 16 software?<ul><li>Ability to create customized reports for your organization. nVision 16 is equipped with a designer that will allow you to use predefined reports or to connect to the database and create any report from the HelpDesk and SmartTime modules, perfectly tailored to the individual needs of your organization. You can create your own headers tables, objects and other elements in the order of your choice. You can easily complete the elements of the report with data get from nVision. The added power of reports? The generated documents are clear, readable and ready for presentation.</li><li>Inventory reinforced with asset relationship creation. The Inventory module gained the power from relations - between assets, an asset and user, user group or license. Freely create and describe relations both one- and two-way. What power will this function give you? You will connect assets to both the people who use it and those who manage it and are responsible for servicing it. You will create a computer set - linking the device to its individual components. You'll link primary assets to supporting assets, and in the event of a critical server failure, you'll be able to determine which key information is associated with it - a feature that supports the risk and incident analysis required by NIS2.</li><li>News in HelpDesk module. In the remote connection, we have introduced the image of all screens (and their spatial layout!) already at the time of monitor selection. Moreover, the chat in HelpDesk achieved new level with the power to seamlessly embed images and attachments directly into messages.</li><li>Functions which can help help to meet the requirements of the whistleblowers directive. What functions specifically? Complaints from whistleblowers, ability to delete closed tickets, additional field type to display long text in a ticket.</li><li>Avatars - in the newest nVision version the administrator gains the ability to add avatars for users and automatically retrieve them from ActiveDirectory. Additionally you have a possibility to connect a user account to multiple email addresses!</li></ul>Want to learn about all the new nVision 16 powers in detail? Visit the dedicated page to learn more<div class="raw-html-embed"><div align="center"> 
<a class="btn btn-blue" href="https://axence.net/en/nvision16">More information</a>
</div></div>At the same time, we would like to inform you that the free Freemium version (Network + all modules up to 10 stations) will be unavailable from nVision 16. In its place, we offer a trial version of Axence nVision® for 30 days for 50 agents. Existing Freemium users will be able to migrate to promotional packages of nVision and Axence ConnectPro®.<div class="raw-html-embed"><div align="center"> 
<a class="btn btn-blue" href="https://axence.net/en/news/freemium-license-related-changes-in-nvision">More information about changes in Freemium</a>
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New powers in your IT - meet nVision 16!

A new version of Axence nVision® will be released on December 3. This is the 16th version of the software valued by administrators around the world for managing networks and IT infrastructure. nVision 16 is a tool strengthened with the novelties expected by the market, which will further simplify and improve the work of every IT expert.Starting with nVision 16, the Freemium license (Network module monitoring network + other modules up to 10 workstations) will be replaced by a 30-day trial, which will allow you to experience the full capabilities of our software. The trial will give you the opportunity to install as many as 50 agents and test all nVision functions without restrictions.It is worth taking the opportunity to test the new version of nVision, because the software gains real superpowers in this version, which will be very useful in everyday work. In particular:<ul><li>Helpdesk and SmartTime reporting.</li><li>Inventory module strengthened with the creation of relationships between resources.</li><li>Many useful new features in HelpDesk.</li><li>Adaptation to NIS2</li></ul>For existing Freemium users, we have prepared the opportunity to switch to promotional packages of nVision and Axence ConnectPro® on favorable terms.If you are a Freemium license user of Axence nVision then until the end of 2024 you can purchase Axence nVision® ( 20 agent package with 50% discount) and Axence ConnectPro® ( Solo, Start, Advanced with 50% discount).<div class="raw-html-embed"><div align="center"> 
<div class="mb-20 flex justify-center gap-8"><a class="" href="/en/connectpro-packages"><button type="button" class="relative btn btn-blue">Select a ConnectPro package</button></a><a class="" href="/en/nvision-quote"><button type="button" class="relative btn btn-blue">Check nVision quote </button></a></div>
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Freemium license-related changes in nVision

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<img src="files/news/2024-06/BTWEN.png" style="display: none;">
 
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 Autumn is a time of return. Back home after the holidays or, more metaphorically, to the memories fostered by fall nostalgia. This autumn, we have prepared a proposal for yet another return for you. It will be a return to the latest version of Axence nVision® - under favourable conditions. All within the framework of our BACK TO WORK promotion.
&nbsp;Prices are flying down...
If you have version 10 or higher of Axence nVision®, you will receive a 30% discount on the price of upgrading to the latest version 15.5.
If you have an Axence nVision® version lower than 10, you will receive a 40% discount on the nominal price for purchasing a new Axence nVision® licence.
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Details of the promotion are available in the terms and <a href="files/Regulamin/TERMS%20AND%20CONDITIONS%20OF%20THE%20%E2%80%9CBACK%20TO%20WORK%E2%80%9D%20CAMPAIGN.pdf">conditions</a>.
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With nVision 15.5, you are not afraid of any challenge because you have:
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The ability to distribute administrator rights in the Inventory module. With the new version, selected administrators can be assigned access to specific departments and, therefore, have full control over assets, licences or documents only from their assigned departments.
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Bulk editing of assets. With this function, you can manage a selected pool of assets simultaneously. What's more, you can easily change the attributes of assets according to their type.
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The ability for multiple administrators to work on announcements simultaneously. The new software version introduces the possibility of building and customising an information and notification system.
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New windows for selecting announcement recipients in the HelpDesk module provide a convenient selection of computers according to departments and maps and users according to the group they are in.
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A refreshed, compact remote access toolbar that allows full visibility and remembers browser position settings.
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Don't wait - the offer is valid from 01.09 to 30.09. Fill out the form below, and our advisor will contact you.
Don't miss this opportunity - get back to work with the new version of Axence nVision®!
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Fill out the form:
<form accept-charset="utf-8" action="https://mailing.axence.net/add_subscriber.html" method="post"> <label>First Name:</label><input style="margin-bottom: 10px; padding: 5px; width: 50%;" name="first_name" required="" type="text">  <label>Surname:</label> <input style="margin-bottom: 10px; width: 50%; padding: 5px;" name="last_name" required="" type="text"> <label>Company:</label> <input style="margin-bottom: 10px; width: 50%; padding: 5px;" name="custom_company" required="" type="text" value=""> <label>Email:</label><input style="margin-bottom: 10px; width: 50%; padding: 5px;" name="email" required="" type="email"> <label>Phone:</label> <input style="margin-bottom: 10px; width: 50%; padding: 5px;" name="custom_telefon" required="" type="text" value=""> <label>Number of workstations:</label> <input style="margin-bottom: 10px; width: 50%; padding: 5px;" name="custom_liczba_urzadzen" required="" type="text" value=""> <label>nVision version</label> <input style="margin-bottom: 10px; width: 50%; padding: 5px;" name="custom_wersja_nv" required="" type="text" value=""> <input id="webform_akceptacja_regulaminu_0" name="custom_akceptacja_regulaminu[]" required="" type="checkbox" value="Akceptuję poniższy regulamin"> <label style="margin-bottom: 10px;" for="webform_akceptacja_regulaminu_0">Accepts the <a href="files/Regulamin/TERMS%20AND%20CONDITIONS%20OF%20THE%20%E2%80%9CBACK%20TO%20WORK%E2%80%9D%20CAMPAIGN.pdf" target="_blank">terms and conditions of the promotion</a></label> <input id="webform_consent#HPaQ_0" name="webform[consent#HPaQ-ver#hxiJ]" required="" type="checkbox" value="true"> <label style="display: inline;" for="webform_consent#HPaQ_0">I hereby give my consent to receiving marketing information from Axence Sp. z o.o. Sp. j. to the indicated email address (e.g. commercial newsletter) and phone number (e.g. contact over the phone with regard to the new offers).</label>   <input name="campaign_token" type="hidden" value="uduwE">  <input name="thankyou_url" type="hidden" value="https://axence.net/en/thank-you-for-participating-in-the-promotion-back-to-work">  <input class="button" style="margin: 25px auto; display: block;" type="submit" value="Submit"></form>
Supplying data is voluntary, but it is required by Axence in for contact purposes by. The personal data of the website users are administered by the service provider, i.e. Axence Sp. z o.o. Sp. j., with its business seat and address at ul. Na Zjeździe 11, Krakow, 30-527, entered into the Register of Entrepreneurs kept by the 11th Economic Department of the National Court Register of the District Court for Krakow-Śródmieście in Krakow with KRS no. 0000903894; NIP no.: 6751399589. Each user has the right to access their personal data, the right to correct or complete the data, as well as the right to demand that the processing of their personal data be discontinued and the data be deleted. Data are collected in order that Axence is able to make contact. In terms of pricing, licensing and order processing you can contact us directly: +48 12 426 40 35 or <a href="mailto:sales@axence.net">sales@axence.net</a>. </div>

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Autumn’s coming - with upgrades! Back to work with Axence nVision®

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 By listening to the market's and our customers' needs, we have made several changes and improvements to our flagship product, Axence nVision® 15.5. We are improving our products because we know that change promotes development.&nbsp;
What awaits you in Axence nVision® 15.5?
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Possibility of distributing the rights of administrators in the Inventory module. With the new version, selected administrators can be assigned access to specific departments and, therefore, have full control over assets, licenses, or documents only from their assigned departments.
</li>
<li>
Bulk editing of assets. With this functionality, you can manage a selected pool of assets simultaneously. What's more, you can easily change the attributes of the assets depending on their type.
</li>
<li>
Simultaneous work of multiple administrators on announcements. The new software version introduces the possibility of building and customizing an information and notification system.
</li>
<li>
New selection windows that provide a convenient choice of department-dependent and map-dependent devices and users according to the group they are in.
</li>
<li>
Refreshed, compact remote access toolbar that allows full visibility and remembers browser position settings.
</li>
</ul>
The improvements implemented in the new software version will help you manage your work even more smoothly and effectively. Explore the new version of Axence nVision® and see for yourself.
Are you curious to learn more about nVision 15.5? Join us during a dedicated webinar on 7 May 2024 at 11 AM to learn about the new features in practice - <a href="en/nvision15-5">REGISTER FOR THE WEBINAR</a>
<a href="en/nvision15-5">Learn&nbsp;more</a> </div>

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Shift up a gear with Axence nVision® 15.5! Crank up your IT to the highest
speed!

<img src="files/news/2023-11/release15_aktualności-EN.png" style="display: none;">
 <h2>Find out brand-new functionalities of nVision 15.0 - enhanced remote access, registry of blockage violations, audit of network directories, and revamped widgets in AdminCenter</h2>
 
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 We're thrilled to share some exciting news with you! After much anticipation, we're officially rolling out Axence nVision® 15.0. As always, our primary goal is to provide you with the most advanced tools that empower your organization's control and security.
Let's dive into what this latest upgrade brings to the table:
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Enhanced Remote Access: Experience a breakthrough in tech support: now, multiple support staff can access a single computer remotely all at once!
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Registry of Blockage Violations: Stay on top of attempts to access blocked sites, run unwanted programs or processes, download restricted files, and connect blocked flash drives.
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Audit of Network Directories: Enjoy robust control and surveillance over shared network assets and monitor user activities.
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Revamped Widgets in AdminCenter: Gain a comprehensive view of your organization's IT health with an interactive network map and state-of-the-art security tools.
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</ul>
Our commitment is to ensure that you always have the best tools to safeguard and manage your IT infrastructure. With Axence nVision® 15.0, we're taking a significant step forward in delivering on that promise. We're confident that these enhancements will significantly amplify your organization's cyber security stance.
<a class="button" href="en/nvision15">Find at more</a> </div>

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Infinite Possibilities with Remote Access in Axence nVision® 15.0!

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 <h2>In today's digital age, cybersecurity is more critical than ever. As cyber threats continue to evolve and become more sophisticated, it's important to have the right tools and strategies in place to protect your organization's data, networks, and users. T</h2>
 
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 With our latest release, we're introducing a range of innovative functionalities that can help you strengthen your security architecture and enhance your overall cybersecurity posture. Here's a closer look at what's new in Axence nVision® version 14.5.
Integration with Security Lists, Including CERT
We're proud to announce that nVision 14.5 now offers integration with external website blocking lists, including CERT's list. This new functionality provides an additional layer of security by blocking access to known malicious sites and preventing potential security breaches.
Multifactor Authentication (MFA) and Stronger Authorization Methods
MFA is a critical security feature that helps prevent unauthorized access to your networks and sensitive data. With nVision 14.5, we've implemented MFA and stronger authorization methods, providing heightened access protection and safeguarding your infrastructure against unauthorized logins.
Remote Drive Encryption Using BitLocker
Encrypting your data is one of the most effective ways to protect against unauthorized access, theft, or hardware loss. With our advanced remote disk encryption functionality using BitLocker, you can encrypt your system drive and other drives linked to your computer, providing end-to-end protection for your sensitive information.
Detecting and Preventing Suspicious User Activity, Including the Use of Jigglers
User behavior monitoring is an essential component of any comprehensive cybersecurity strategy. With nVision 14.5, we've introduced new functionality that can detect suspicious user activity, including the use of jigglers, which can bypass screen savers and other security mechanisms.
Monitoring and Management of VMware Virtual Machines
Finally, we've expanded our Network module to enable monitoring and management of VMware virtual machines, providing even greater control over your IT infrastructure.
We hope that Axence nVision® version 14.5 will help you address the challenges of the ever-changing IT environment and enhance your overall cybersecurity posture. Try out these new solutions today and take your network security to the next level. Visit our website to learn more about all the new features introduced in nVision 14.5.
<a class="button" href="en/nvision14-5">Find at more</a> </div>

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Take Your Network Security to the Next Level with Axence nVision® 14.5!

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 <h2>The new, refined HelpDesk&nbsp;module is finally here! Facilitate the decision-making process in your organization, work smart, and gain more time! Discover some of the new functionalities that we have prepared for you in Axence nVision® 14.</h2>
 
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 Create your&nbsp;ticket approval flows
In Axence nVision®14, you can easily create your own ticket approval flows, indicating the people who should decide on the execution of a specific ticket. The system itself will send notifications with a request for approval and notify the appropriate people in your organization.
Enable secure apps in a convenient, self-service&nbsp;software repository
From now on, instead of constantly authorizing the installation of the same application on dozens of computers, it is enough to add it to the list of trusted programs and each user will be able to install it themselves. As a set of authorized applications is created by the IT department, users have access to them directly from the nVision agent on their computers.
New notification channels about alarms
Among other novelties, it is also worth highlighting additional notification channels to which an alert from nVision can be sent. Now, apart from text messages, e-mails and desktop notifications, you can also receive notifications about alerts via MS Teams and Slack messengers. The commercial SMS API application is at your disposal, too!
Visit our website and learn about all brand-new features introduced in <a class="css-tgpl01" href="en/nvision14/" target="_blank" data-renderer-mark="true">nVision14</a>
And most importantly, if you have a valid Service Agreement, you can download the current version of the software right away, at no extra cost! If your Service Agreement has expired, we encourage you to contact us and get a new quote. </div>

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The release of Axence nVision® 14

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 <h2>See what's waiting for you in the new version!</h2>
 
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 The owners of Android smartphones will be able to monitor inventory assets not only in the nVision console, but also in the mobile application. It will not only allow to add and edit assets, but also to search for them in the system by scanning the label. We encourage all customers with a valid Service Agreement to download and test the application.
A lot of changes also appeared in nVision itself. Staying on the subject of inventory - the document generator is worth mentioning. From now on, it is enough to create a template of the required protocol, and use it whenever needed.
In the previous version, we integrated nVision with Windows Defender. Thanks to that, it is possible to control the anti-virus from the console level. Now, it's time for Windows Firewall! In this way, we are taking the next step towards centralizing security in one tool.
The dark mode that we previously introduced in AdminCenter appealed to our users so much that we decided to introduce it in other areas as well. So we followed the blow and in the latest version we provide an additional (dark) view mode in the SmartTime and HelpDesk modules.
Check out all the new functionalities and improvements that have been added to <a title="Axence nVision 13.5" href="en/nvision13-5" target="_blank">Axence nVision® 13.5</a> </div>

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The premiere of Axence nVision® 13.5

<img src="files/news/2022-02/7_Cybersecurity-in-a-nutshell.png" style="display: none;">
 <h2>Mitigate potential risks and keep a closer eye on your network vulnerabilities with our short walk-through of cyber security essentials</h2>
 
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 In wake of current crisis, there has been obsereved a significant increase in cyber-attacks. One may wonder about their reasons, but from historical perspective, such cyber-activites usually escalate when geo-politcal tensions are high and this time it isn’t any different. As a result, some alerts and warnings to organizations have been issued in order to boost their cyber defence and prevent further attacks from emerging. Hopefully, with our short walk-through of cyber security essentials, you will mitigate potential risks and keep a closer eye on your network vulnerabilities.
Here are a few key points you should pay special attention to. In particular, make sure that:
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Monitored network devices are properly described and whether they are classified in terms of their importance for the organization and its business continuity.
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In case of unavailability of critical and important equipment, notifications will be sent.
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The critical load and important devices in the area of CPU, RAM, etc. are monitored.
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If the performance parameters of the critical devices increase significantly, you will be notified of that.
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User workstations are fully monitored.
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<span id="b313967d-6da8-41c9-a646-e713b144925f" class="inline-highlight" data-renderer-mark="true" data-mark-type="annotation" data-mark-annotation-type="inlineComment" data-id="b313967d-6da8-41c9-a646-e713b144925f">Employees' devices, especially the ones designated for remote work, have the current version of the operational system and are protected by anti-virus software that is set to regular updates in order to increase chances of removing ever-evolving new types of viruses.
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Employees' workstations are cryptographically secured against any unauthorized access.
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Website blocking policy is applied, especially the one based on the authorized dangerous domain list.
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Possibility of downloading files with specific extensions, e.g. bat, exe, ps1 or msi is blocked.
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A password manager storing and encrypting all passwords is utilized.
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When visiting websites a secure protocol is followed.
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The use of removable devices is considerably limited and approved only if there is a valid business case for its use.
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Popular cloud storage websites, eg. Google Drive, Dropbox, are blocked on company devices.
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The use of company devices is GDPR compliant.
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Remote desktop applications, eg. TeamViewer, AnyDesk, VNC, that allow for remote control of any computer in another location, are blocked.
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Admin applications, eg. powershell.exe, wscript.exe, that are available on Windows stations are blocked.
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The process of saving files on employees' workstations, especially to desktop, documents, and downloads folders, is audited on a regular basis.
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We do hope that with the above recommendations, you will manage to keep your organization safe and thriving. And if you are on the lookout for software that will help you implement them, don’t forget to contact us at <a class="sc-cvbbAY hsAczK" title="mailto:sprzedaz@axence.net" href="mailto:sprzedaz@axence.net" data-renderer-mark="true">sales@axence.net</a>. </div>

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Cybersecurity in a nutshell

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 <h2>The next version of the nVision software is available now. Download the update and try all the new features.</h2>
 
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 The new version of Axence nVision® 12.5 was designed to adapt software to changing working models. The number of companies and organizations that also operate in remote (or hybrid) mode after the pandemic is growing every day. It brings the need for even more scrupulous work time accounting and remote user support.&nbsp;
The private time is here to help – the new functionality in SmartTime module has been developed to give possibility to disable the analysis of user activity when the computer is used for private purposes. Importantly, this does not reduce the level of protection of the company's equipment in any way, as all the protection offered by nVision works as before.&nbsp;
Another important novelty is the ability to manage local user accounts in Windows. The function allows you remotely create / delete an account, change the password or edit permissions.&nbsp; &nbsp; Version 12.5 also offers greater flexibility in managing administrator logs. Now they can be viewed not only in the nVision console, but also exported to external repositories and analyzed using all the functionalities provided by Syslog class systems.
More details about changes in the newest nVision version are available on <a href="en/nvision12-5">our website</a> and in the <a href="en/list-of-changes">changelog</a>. </div>

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Axence nVision® 12.5 premiere

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 <h2>The latest Axence nVision® version introduces key improvements. Because of deepening integration nVision’s console with Active Directory and new widgets in AdminCenter the organisation's security is enhanced.</h2>
 
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 Improved integration enables that Axence nVision® now has access to information about computers prom Active Directory. Now you can easily check which computers already have the Agent installed and which ones are still not monitored. This knowledge will allow us to change it and remove the gaps in our security. In addition to information about the device itself, we can now also check which Organizational Unit (OU) belongs to and make groups based on this affiliation. 
Another place that will show us the devices that should be especially taken care of is the new widget in AdminCenter presenting the last devices detected in the network. Work in dashboards is also facilitated by filters added in the latest version. Thanks to them, we can filter out low priority events from our views and focus only on those that are serious and critical. Another new, useful filter is the ability to group actions performed on files by device type. 
More details about changes in the newest nVision version are available on <a href="en/nvision12-1">our website</a> and in the <a href="en/list-of-changes">changelog</a>.&nbsp; </div>

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Axence nVision® 12.1 is available now!

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 <h2>This year brings continuous improvements and changes that will be implemented in the nVision software.</h2>
 
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 We are currently working on:
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<li>Further development of AdminCenter - preparation of new widgets and improvement of the existing ones,</li>
<li>Deepening the integration with Active Directory, allowing nVision to list PCs in AD which are not present on nVision’s maps,</li>
<li>Mobile Assistant of Inventory 2.0 - a new Android application for carrying out inventory tasks,</li>
<li>Further development of the SmartTime module.</li>
</ol> </div>

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Axence nVision® development plans

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 <h2>The release of the newest nVision version is fast approaching. Learn more about a new functionality which will allow you to create an IT management and security center.</h2>
 
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 IT departments nowadays have more and more challenges and responsibilities. Increased network traffic, remote work, hacker attacks. Those who are responsible for IT have a need for constant access to live updated information and data to prevent incidents. Therefore, it is worth getting acquainted with the possibilities of a new nVision version. Thanks to this, the administrator will be able to build an IT management and security center to get full visibility of events or incidents in the company's IT network. The administrator not only can monitor the company's security - see unusual employee behavior or recently connected devices, but also have a live view of the key IT parameters like link overload, processor load, HelpDesk tickets or alerts.&nbsp;
In the new nVision version you will be able to build your own dashboards showing key IT parameters which can be displayed on TV screens or monitors. You can display specific dashboards on screens in IT’s rooms and allow your colleagues to observe the same network parameters as you. Moreover, you can also arrange a various set of widgets on separate screens to display them to specific groups of employees – giving them an insight only to areas which they are responsible for.&nbsp;&nbsp;
The number of dashboards which you can create is unlimited and their content is dependent on your own settings, needs and preferences.&nbsp;
New functionality includes a wide range of widgets with clear charts and tables presenting the metrics you care about the most. It will allow you to monitor:&nbsp;
<ul>
<li data-leveltext="-" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">efficiency of devices in your network – processor load, data transfer, etc.&nbsp;</li>
<li data-leveltext="-" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">changes in hardware and software configuration on particular assets&nbsp;</li>
<li data-leveltext="-" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">the most popular websites and applications used by employees&nbsp;</li>
<li data-leveltext="-" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">ticket statistics in HelpDesk module&nbsp;</li>
<li data-leveltext="-" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">productivity of selected employees&nbsp;</li>
</ul>
….and many more critical events in your IT network.&nbsp;
We will inform you about the new version’s premiere immediately in a newsletter and on our website.&nbsp; </div>

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New nVision feature - build your own management and security center

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 <h2>With new version of our software we enabled the option of choosing two new languages in nVision interface. In addition to English and Polish we added Bulgarian and Lithuanian language.</h2>
 
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 Software development it’s not just providing new features. Very often it’s focusing directly on individual needs of our clients to facilitate their everyday use of nVision system. From now our Bulgarian and Lithuanian users can install nVision 11.9 and use it in their native languages. They can also find more information about our software on our <a href="bg/home">Bulgarian </a>and <a href="lt/home">Lithuanian</a> website. </div>

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New interface languages available

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 <h2>It is already the third upgrade of our software this year. After renewing the Inventory module and adding remote access, the time has come for significant changes in HelpDesk and DataGuard improvements.</h2>
 
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 A key novelty is the management of ticket visibility which helps the specific employees of the support department to focus only on tickets assigned to them. It is particularly helpful in companies handling external tickets and multi-branch organizations because it reduces to a minimum the risk of a leak of data often confidential to the public.
In the newest version of nVision tickets management and division of tasks between support employees becomes a lot easier. Now they can assign tickets on the basis of the group to which the submitting person belongs. It is possible to define a rule which – for example – allows specific support employee to receive all tickets originating from the employees who belong to the "Marketing Department” group.
We also implemented a new automation mechanism, a report summing up all instances of exceeding the SLA metrics, an opportunity to publish internal articles and to add comments to closing tickets. The extended search engine in the HelpDesk module allows for the search for attachments and a detailed search through the comment section.
DataGuard module which effectively deal with external data carriers contol, now can do the same thing with local directories – limit access to specifc documents, monitor and alert about dangerous operations on files.
<div class="home__top__buttons" style="margin-top: 40px;"><a class="button" href="en/nvision11-9">Learn more</a></div>
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New interface languages available

With new version of our software we enabled the option of choosing two new languages in nVision interface. In addition to English and Polish we added Bulgarian and Lithuanian language.

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