What's New News
Joanna Bułat

New version of Axence nVision® is now available

It is already the third upgrade of our software this year. After renewing the Inventory module and adding remote access, the time has come for significant changes in HelpDesk and DataGuard improvements.

A key novelty is the management of ticket visibility which helps the specific employees of the support department to focus only on tickets assigned to them. It is particularly helpful in companies handling external tickets and multi-branch organizations because it reduces to a minimum the risk of a leak of data often confidential to the public.

In the newest version of nVision tickets management and division of tasks between support employees becomes a lot easier. Now they can assign tickets on the basis of the group to which the submitting person belongs. It is possible to define a rule which – for example – allows specific support employee to receive all tickets originating from the employees who belong to the "Marketing Department” group.

We also implemented a new automation mechanism, a report summing up all instances of exceeding the SLA metrics, an opportunity to publish internal articles and to add comments to closing tickets. The extended search engine in the HelpDesk module allows for the search for attachments and a detailed search through the comment section.

DataGuard module which effectively deal with external data carriers contol, now can do the same thing with local directories – limit access to specifc documents, monitor and alert about dangerous operations on files.

 


Zgłoś uwagi do strony

Podziel się z nami swoją opinią o stronie axence.net i miej wpływ na jej udoskonalenie

We respect your privacy

Axence and its providers use cookies and similar technologies to provide the users with greater comfort of use and analyze their interactions with our websites, products and services. We also use them to ensure better search for information, as well as in advertisements on this and other websites. If you agree, click on the “I agree” button. In order to limit the sharing, click on the link to adapt the settings. You can change the settings in the website footer at any time.

Your privacy settings

If you allow us to collect cookies, we will be able to analyze traffic on the website, and thus create a website that is convenient to you and where you can easily find the information you need. These data will only be used for internal purposes of Axence.

Required cookies

They are always enabled because they allow the basic operation of the Axence.net website

If you allow us to collect cookies, we will be able to analyze the traffic on the site, and thus create a website that will be convenient for you and on which you will easily find the information you need. This data will be used only for Axence's internal needs.

Non-required cookies

We use tools for counting, tracking and analyzing visits. This will help us understand how users use the site and where we should make improvements.