HelpDesk
Help you can always count on!
Fast and efficient assistance with the HelpDesk module
Need to provide fast remote assistance? Manage a large number of tickets? Get a comfortable solution for remote work? The answer is here and its name is HelpDesk!
Compliance with the Whistleblower Protection Act
Process reports of violations of law (including anonymous reports) in accordance with the requirements of the Whistleblower Protection Act.
Ticket management
Create and manage tickets (create automation, visibility rules, assign tickets, etc.)
Knowledge base to reduce the number of tickets
Limit the number of tickets with articles in the knowledge base.
Approval paths
Create approval paths based on the category assigned to the ticket.
Personalized ticket fields
Configure custom fields associated with the selected ticket category.
Attachments and screenshots
Include attachments and screenshots in tickets to streamline troubleshooting.
Sprawdź co inni eksperci IT mówią o module HelpDesk
Axence nVision® has proven to be an effective tool for monitoring user activity on Windows devices. We expect that the software will continue to be developed dynamically, adapting to the growing needs of remote and hybrid work realities. The cooperation with the Axence Technical Support is efficient, and reported issues are resolved quickly and professionally by knowledgeable consultants.
Patrycja Okrasa
Technical Support Manager
As an ISO 27001 certified company, we have strict requirements for installed software. With Axence nVision® we have full and detailed access to the list of installed software in the organization, as well as the availability of detecting unlicensed. We use local Partner and Axence technical support – we are very satisfied. Axence nVision® is easy to install, manage and maintain.
Ivan Tanev
CIO
Axence nVision® software is stable, easy to use and user-friendly. After implementation, our company’s infrastructure has been more secured.
Girmantas Boza
IT engineer
Lista funkcji - poznaj wszystkie możliwości HelpDesk
- whistleblower protection documents, including a template of internal reporting policy required by law.
- creating any reports
- two themes – light and dark
- planning substitutions when assigning tickets
- real-time refreshable view of the list of tickets and individual items
- ticket database with extensive search engine
- chat with embedding images and attachments
- convenient monitor switching mechanism in remote access
- possibility to configure multiple mailboxes for incoming requests and comments
- automations for new requests depending on e-mail address
- multiple email addresses for users. E-mail addresses are automatically retrieve them from Active Directory
- access to the source EML files when setting up the ticket
- remote registry editing on computers with nVision Agent installed
- users’ business cards, which allow to identify the user by phone number, e-mail address, supervisor’s identity
- ability to export list of tickets to CSV and Excel files
- remote access to computers with the ability to lock the mouse/keyboard
- knowledge base with categorization of articles and ability to insert graphics and YouTube videos
- clear and intuitive web interface
- internal communicator (chat) with the ability to assign permissions, transfer files and create group chats
- messages sent to users/computers with optional/obligatory read confirmation
- simultaneous remote access of several administrators to one Agent (full terminal session support)
- ability to select the screen displayed during remote access
- two-way file sharing
- Windows process management
- file distribution and execution tasks (remote software installation)
- message history display in the Agent
- processing of e-mail tickets
- integration of user database and groups with Active Directory
- managing local Windows user accounts
- sort and search tickets by branch
- screen masking during remote support
- Linking HelpDesk tickets with Inventory assets
- Archiving multiple messages with a single click
Better together – discover Axence nVision®
HelpDesk is one of six modules in the Axence nVision application® for IT management and cybersecurity.
Axence nVision® monitors the network and users, serves as a hardware and software inventory, enables remote user support, and protects corporate data from leaks. Axence nVision® is easy to deploy, easy to use and pleasure of use.
By leveraging the capabilities of all nVision modules, you get a single tool that can provide your organization with a secure working environment.
Wszystkie moduły
poznaj więcej modułów nVision
Inventory
Account for licenses, maintain hardware inventory, and manage all IT assets in one place
Network
Gain complete situational awareness and control of your network. Predict failures before they happen.
DataGuard
Protect your company's data from leaks and hackers. Manage security from a single console.
SmartTime
Understand and optimize the most time-consuming tasks in the day-to-day operations of people in your business.
Let's stay in touch!
I consent to receiving commercial information from Axence Sp. z o.o. Sp. j. (e.g., regarding Axence products, training, etc.) via electronic means in the form of a regular newsletter sent to the email address I provided. I have read the information about the data controller and my rights. The controller of your personal data is Axence Sp. z o.o. Sp. j., located in Cracow, Na Zjeździe 11 street, 30-527 Cracow.
Purposes of data processing: Your personal data will be processed for the purpose of sending newsletters containing commercial information. Legal basis for processing: The controller's legitimate interest carried out in connection with your consent to receive commercial information (providing consent is voluntary). Rights of the data subject: You have the right to access your data, rectify it, delete it, restrict its processing, transfer your data, as well as the right to withdraw your consent or object at any time. Providing consent is voluntary, and consent may be withdrawn at any time. Withdrawal of consent does not affect the lawfulness of processing carried out based on consent before its withdrawal. After withdrawal, personal data will no longer be processed for sending commercial information and will be deleted or anonymized, except to the extent necessary to document the proper performance of obligations related to data processing for the purposes of defending against claims (Article 6(1)(f) of the GDPR, i.e., the legitimate interest of the data controller). In this latter case, the data will be processed for no longer than the statute of limitations for claims.
Contact regarding personal data: For matters related to the processing of personal data, you can contact us at: dane.osobowe@axence.net.
Data recipients: Your data may be transferred to entities cooperating with the controller to the extent necessary to achieve the above purposes, in accordance with applicable laws.
See more: Privacy Policy