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 <h2>The new, refined HelpDesk&nbsp;module is finally here! Facilitate the decision-making process in your organization, work smart, and gain more time! Discover some of the new functionalities that we have prepared for you in Axence nVision® 14.</h2>
 
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 Create your&nbsp;ticket approval flows
In Axence nVision®14, you can easily create your own ticket approval flows, indicating the people who should decide on the execution of a specific ticket. The system itself will send notifications with a request for approval and notify the appropriate people in your organization.
Enable secure apps in a convenient, self-service&nbsp;software repository
From now on, instead of constantly authorizing the installation of the same application on dozens of computers, it is enough to add it to the list of trusted programs and each user will be able to install it themselves. As a set of authorized applications is created by the IT department, users have access to them directly from the nVision agent on their computers.
New notification channels about alarms
Among other novelties, it is also worth highlighting additional notification channels to which an alert from nVision can be sent. Now, apart from text messages, e-mails and desktop notifications, you can also receive notifications about alerts via MS Teams and Slack messengers. The commercial SMS API application is at your disposal, too!
Visit our website and learn about all brand-new features introduced in <a class="css-tgpl01" href="en/nvision14/" target="_blank" data-renderer-mark="true">nVision14</a>
And most importantly, if you have a valid Service Agreement, you can download the current version of the software right away, at no extra cost! If your Service Agreement has expired, we encourage you to contact us and get a new quote. </div>

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The release of Axence nVision® 14

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Happy Holiday Season and an outstanding New Year! We wish you new experiences, new horizons, and new successes, in both your business and private lives. Axence Team </div>

Happy Holidays!

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 <h2>The release of the newest nVision version is fast approaching. Learn more about a new functionality which will allow you to create an IT management and security center.</h2>
 
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 IT departments nowadays have more and more challenges and responsibilities. Increased network traffic, remote work, hacker attacks. Those who are responsible for IT have a need for constant access to live updated information and data to prevent incidents. Therefore, it is worth getting acquainted with the possibilities of a new nVision version. Thanks to this, the administrator will be able to build an IT management and security center to get full visibility of events or incidents in the company's IT network. The administrator not only can monitor the company's security - see unusual employee behavior or recently connected devices, but also have a live view of the key IT parameters like link overload, processor load, HelpDesk tickets or alerts.&nbsp;
In the new nVision version you will be able to build your own dashboards showing key IT parameters which can be displayed on TV screens or monitors. You can display specific dashboards on screens in IT’s rooms and allow your colleagues to observe the same network parameters as you. Moreover, you can also arrange a various set of widgets on separate screens to display them to specific groups of employees – giving them an insight only to areas which they are responsible for.&nbsp;&nbsp;
The number of dashboards which you can create is unlimited and their content is dependent on your own settings, needs and preferences.&nbsp;
New functionality includes a wide range of widgets with clear charts and tables presenting the metrics you care about the most. It will allow you to monitor:&nbsp;
<ul>
<li data-leveltext="-" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">efficiency of devices in your network – processor load, data transfer, etc.&nbsp;</li>
<li data-leveltext="-" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">changes in hardware and software configuration on particular assets&nbsp;</li>
<li data-leveltext="-" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">the most popular websites and applications used by employees&nbsp;</li>
<li data-leveltext="-" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">ticket statistics in HelpDesk module&nbsp;</li>
<li data-leveltext="-" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">productivity of selected employees&nbsp;</li>
</ul>
….and many more critical events in your IT network.&nbsp;
We will inform you about the new version’s premiere immediately in a newsletter and on our website.&nbsp; </div>

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New nVision feature - build your own management and security center

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 <h2>In order to increasing performance of processing huge data volumes, we have decided to transfer Axence nVision® to the 64-bit architecture.</h2>
 
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 Minimum requirements for nVision server and remote console will change. At least 64-bit Windows 7 and Windows Server 2008 R2 will be mandaory. The nVision Agents will continue to monitor network in both 32-bit and 64-bit versions.
We are planning to finish whole proces in the end of current year, but final date can change. However, we will be informing you about every new details via email.
Please let us know If your nVision server or remote console is still running on 32-bit Window.Send message to: <a href="mailto:marketing@axence.net" target="_blank">marketing@axence.net</a> </div>

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Axence nVision® - 64-bit version

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 <h2>Remote working time does not stop us in product development. We are currently preparing further functionalities for the upcoming software versions.</h2>
 
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 We are working on:
1. HelpDesk: Limiting the visibility and access to tickets
The new feature will give you the possibility of limiting the visibility and access to tickets for specific HelpDesk users. The solution will increase confidentiality and security of requests by selective granting or withdrawing permissions.
2. nVision: Security panel
The new web application will present the most important parameters of the ICT environment monitored by nVision. Views - with the possibility of simultaneous display on many screens, including TV - will consist of fully customizable widgets.
3. DataGuard: Monitoring of local directories
The module will be extended by auditing operations on files in local workstation directories, including system disk.
4. Inventory: Mobile application
The new app for Android devices will support an inventory of assets. It will also allow you to print labels directly from app. </div>

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Product development plans

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 <h2>Are you aware of the highest security standards while working remotely? Take advantage of our special offer and receive the latest version of Axence nVision® software for 30 days. Download the full package for free!</h2>
 
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Remote work with Axece nVision® for free - strengthen protection Data protection during remote work is a serious challenge for any organization. In order to to simplify this task, we have launched a promotion for everyone - a 30 day license of the latest version of Axence nVision 11.5® - all modules with no workstations limit! Fill in the form at <a title="Free Axence nVision" href="https://homeoffice.axence.net/en" target="_blank">homeoffice.axence.net/en </a>&nbsp;and work remotely while minimizing work remotely, minimizing the risk! &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The current situation is causing a massive shift of companies and organizations into remote work mode. Unfortunately, hackers and criminals intensify their activity at the same time. Careless actions or untrusted software can expose the company to serious loss. Therefore Axence has decided to offer its product for free at this difficult circumstances.
 The most important advantages of Axence nVision® in supporting remote work: -&gt; protection against data leakage and phishing -&gt; encrypted messenger for the organization, ability of secure remote communication -&gt; security and access policies to specific resources or data -&gt; remote access to IT assets and technical support - remote helpdesk -&gt; insight into user activity, reports and fraud detection. Thanks to Axence nVision®, organizations, companies and institutions, regardless of their size, can use all functional modules in this challenging time period. Support employees remotely. Apply security procedures and policies and monitor users activities. You can get your free Axence nVision® license at:&nbsp;<a href="https://homeoffice.axence.net/en">homeoffice.axence.net/en</a> </div>

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Axece nVision® for free!

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 <h2>Create a Secure Home Office with Remote Access in Axence nVision®</h2>
 
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 Remote access in nVision® will certainly please everyone who would like to have access to the resources of the company computer from their private equipment. Thanks to this functionality, you'll be able to access the applications and data used at workplace without having to install them on your own device or using third-party applications.
Most importantly, you will be able to do all of these tasks while maintaining the highest security standards, because the connection is encrypted using TLS 1.2. So you don't have to worry about sensitive data being stolen by cyber criminals.
The new functionality will allow companies to save money in these difficult times, because it does not require a VPN or additional remote access software, for which you often have to pay dearly.
How does remote access work in Axence nVision 11.6®? 
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User's private computer connects using TLS 1.2 encryption to the main router in the organization, which redirects the connection to the nVision server, which grants access to a specific workstation in the company.
How to configure remote access in nVision 
Part A. (for administrator)
<ul>
<ul>
<li>Download and install the latest version of <a href="http://cdn.axence.net/nVisionSetup.exe">nVision 11.6</a> on the server (Axence nVision® license for version 11 is required)</li>
<li>On the \corporate network’s main router configuration (with public IP address) set the port-forwarding rule for incoming connections on 4436 TCP port to the nVision server’s local IP address</li>
<li>In the nVision console, enable " Additional Remote access to user’s own device" in the " Permissions \ HelpDesk" tab in the user information window: <img src="files/news/2020-04/Screenshot_4.png" alt="Helpdesk Axence nVision " width="1070" height="587"></li>
</ul>
</ul>
<ul>
<ul>
<li>Indicate the computer that the user can connect to in the "Permissions \ HelpDesk” tab .</li>
<li>If the user is working&nbsp; on the company’s computer (with the Agent installed) with local Windows account credentials, set the password for the nVision account in the " General " tab in the user information window: <img src="files/news/2020-04/Screenshot_5.png" alt="Helpdesk Axence nVision" width="1070" height="494"></li>
</ul>
</ul>
<ul>
<li>The value from the "User name" field is the login for the remote connection.</li>
<li>In the case of domain accounts, the user will set up a connection using his domain credentials, e.g. name@domain.local + domain password</li>
</ul>
Part B. (for an employee at home) On the employee's computer at home (from which he will connect to the computer in the company) you should:
<ul>
<ul>
<li>Download and run the Axence nVision® <a href="http://cdn.axence.net/nVisionSetup.exe">installer.</a></li>
<li>Select " Install Axence nVision User Remote Access only" at the step of selecting the installation components: <img src="files/news/2020-04/Screenshot_1.png" alt="" width="698" height="526"></li>
</ul>
</ul>
<ul>
<li>After starting &nbsp;the installation window type in the login window: <img src="files/news/2020-04/Screenshot_2.png" alt="Login window" width="579" height="326"> Address and port: public IP address of the company router on which port forwarding has been configured (part A. point 2.) Login: the user account name in the Axence nVision® console (part A. point 6.) Password: user account password in the Axence nVision® console (part A. point 5.)</li>
<li>After establishing remote access, enter the computer with user credentials (the same as when working physically at this computer): <img src="files/news/2020-04/Screenshot_3.png" alt="Remote access Axence nVision" width="1284" height="891"></li>
</ul>
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Product development plans

Remote working time does not stop us in product development. We are currently preparing further functionalities for the upcoming software versions.

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