Table of contents | Index | Search

• Introduction
  • Axence nVision modules
  • Axence nVision versions
  • Functionality of modules
  • Administrator Access Log
  • Axence account
    • Description
    • Registration
    • Log in
    • Language management
    • Manage Axence account
    • Activation
• Requirements and configuration
  • System requirements
  • Ports
  • Remote nVision Console
  • Window layout
  • Configuration
    • Basic configuration
    • Monitoring and managing Windows with WMI
    • Monitoring and blockades
      • Monitoring settings
      • Blocking settings
    • Settings migration (nVision 9 to 10)
      • User accounts
      • Monitoring settings
      • Blocking settings
      • Blockade notifications
      • Screenshots
      • DataGuard settings
      • Alerts and reports
      • Downgrade to nVision 9
    • Main program settings
    • Information for advanced users
  • nVision performance
  • “Report a problem” function
  • GSM device configuration
• Network discovery and monitoring
  • Introduction
  • Host status concept
  • Discovering the network
    • Discovering the network
    • Network discovery wizard
    • Adding a new host
  • Monitoring
    • Introduction to monitoring
    • Concepts
    • Monitoring services
      • Service discovery and monitoring
      • Managing monitored services
      • Setting-up alert for services
      • Monitoring Windows services
    • Monitoring device and system performance
      • Performance counters and host status
      • Counter types
      • Managing performance counters
      • Setting-up alert for performance counter
      • Creating a counter on many hosts at once
      • Defining counter properties
    • Monitoring mail and web server
      • Mail and web server monitoring counters
      • Counter types
      • Defining counter properties
    • Monitoring routers and switches
      • SNMP monitoring
      • Monitoring switch ports
      • Monitoring node network traffic
    • MIB file compiling
    • SNMP traps
    • Syslog server
    • Wake On LAN
• Hosts, maps and ActiveDirectory sync.
  • Introduction
  • Host info window
  • Global Browser
  • Maps
    • Overview
    • Map types
    • Map objects
    • Managing maps
    • Working with maps
    • Static map objects – properties
  • Hosts
    • Overview
    • Host visualization
    • Managing hosts
  • Styles
    • Overview
    • Defining styles
    • Managing styles
  • Departments
    • Overview
    • Creating a department structure
    • Adding devices to departments
    • Reports
  • SmartMaps
    • Overview
    • Filters
    • Creating a filter
    • Creating a SmartMap
  • ActiveDirectory devices
• nVision Agent
  • Introduction
  • Basic information about Agents
  • Installing and uninstalling Agents
    • Overview
    • Installation by means of Active Directory (GPO) with the use of MSI installer
    • Remote installation with the use of the anti-virus software management console
    • Manual installation
    • Agent archiving
    • Uninstalling Agents
  • Agent configuration
    • Agent password
    • Profile management
    • Profiles
      • Profiles - introduction
      • Creating a profile
      • Default profile
      • Editing a profile
      • Deleting a profile
      • Automations
        • Profiles automations
        • Creating a profile automation
        • Editing a profile automation
        • Deleting a profile automation
    • Policies
      • Policies - introducton
      • Creating a policy
      • Setting a default policy
      • Editing a policy
      • Deleting a policy
    • Agent settings
      • Agent profile settings
      • Monitoring and visibility settings
    • Web filtering profile
    • Integration with TCP/IP stack
  • “Agents” view
• Users in nVision
  • General information
  • Access log
  • User information screen
  • Synchronization with Active Directory
  • User roles and rights management
    • Types of user roles
    • Available permissions
    • Interrelated permissions
    • Assigning permissions to user
    • Default user permissions
    • Assigning permissions in bulk
    • Migration of permissions from version 10
  • Hierarchy of users
  • User groups
    • User groups
    • Smart groups
• Users module
  • Introduction
  • Overview
  • Blocking access to selected applications
  • Blocking access to selected websites
  • Screenshots
  • E-mails
  • Printouts
    • Printout monitoring
    • Printout audit
    • Printing costs
    • Printer grouping
• Inventory module
  • Introduction
    • General information
    • First steps
    • Migration from previous versions
  • Assets
    • Assets tab
    • Assets properties
      • General
      • Documents
      • Actions
      • History
      • Alerts
      • Who Can Use 
      • Barcodes
    • Assets settings
      • Basic information
      • Asset detection
      • Asset types
      • Asset type folders
      • Global fields
      • Action templates
      • Asset statuses
      • Document types
      • Protocol Templates
      • Protocols
      • Autonumbering
    • Asset creation and modification
    • Generating protocol
    • User information
    • Asset audit
    • Printing labels
    • Mobile application
  • Hardware
    • Introduction
    • Monitored data
    • Hardware audit
    • History
  • System Information
    • Introduction
    • Monitored data
    • Windows services
    • Windows processes
    • Windows Event Log
    • Remote command execution
    • S.M.A.R.T.
  • Software
    • General information
    • Detection and application properties
      • Applications
      • Application categories
      • Application templates
      • Built-in templates managment
      • Adding new application
      • Application installations
      • Licenses and users
      • Installation History
    • License management
      • Licenses list
      • Adding new license
      • License additional fields
      • License removal
      • License editing properties
        • License properties
        • Application installation
        • Documents
        • Assigned users
        • History
        • Alerts
        • Licensing methods
          • Rules
          • Serial numbers
          • License accounting methods
          • Multiple user installations
          • Serial numbers assignment
          • Multiple applications on device
    • Software audit
  • Data import
    • Data import from CSV
    • Inventory scan import
  • MSI Package manager
  • Inventory events
• DataGuard module
  • Introduction
  • Access rights
    • Access rights – introduction
    • Example of structure
    • Inherited rights
  • Hosts
    • Devices and media
    • Management
    • Connected devices
    • Changing a device name
  • Trustees
    • Trustees – introduction
    • Managing via user hierarchy
    • Managing trustees
    • Active Directory users
    • Access log
    • Access log for users
  • Local directories monitoring
    • Audit local directories - introduction
    • Configuration
    • Audit exclusions
  • Alerts
    • Alerts for DataGuard
    • Creating an alert
  • Security
    • Windows Defender
    • Windows BitLocker
    • Windows Firewall
  • Audit
  • Quick help – typical rights configuration scenario
  • Quick help – setting default access rights to USB devices
  • Setting default access rights to USB devices
• HelpDesk module
  • Introduction
  • Management and configuration
    • Configuration
    • HTTPS access
    • Settings
    • E-mail settings
    • User management
    • Priorities
    • Categories and folders
    • Trouble ticket forms
  • HelpDesk interface
    • Starting the HelpDesk interface
    • User registration
    • Logging in
    • Password reset
    • Main views
    • Text editor
    • Chat
    • User zone
    • Search bar
  • Trouble tickets
    • Trouble tickets - overview
    • Ticket list
    • Adding a ticket
    • Ticket visibility settings
    • Ticket processing
      • Adding a comment
      • Adding attachments and screenshots
      • Editing a ticket subject
      • Multi-ticket operations
      • Closing a ticket
      • Editing ticket details
        • Setting the ticket processing time
        • VNC connection
        • Related tickets
        • Merging tickets
        • Deleting a ticket
  • Whistleblower Protection
    • Whistleblower Protection - introduction
    • Restricting access to anonymous tickets
      • Anonymous ticket - restricted access
      • Anonymous ticket - ticket visibility
      • Anonymous ticket - ticket assignment
      • Anonymous ticket - automations
    • Anonymous Tickets
      • Launching Anonymous Tickets
      • Configuring anonymous tickets
      • Anonymous ticket link visibility
      • Processing an anonymous ticket
      • Adding an anonymous ticket
  • Knowledge base
    • Knowledge base - overview
    • Article list
    • Adding an article
    • Editing an article
    • Deleting an article
  • Event log
  • Reports
    • Report generation
    • Tickets reports
      • Closed ticket reports
      • Activity reports
      • Unclosed tickets reports
    • SLA reports
      • Closed tickets under SLA reports
      • SLA metric course reports
      • SLA violation reports
  • Absence plan
  • Trouble ticket assignment
  • Automations
    • Automations - overview
    • Automation list
    • Adding an automation
    • Automation conditions
    • Automation actions
    • Editing an automation
    • Activating/deactivating an automation
    • Deleting an automation
  • SLA metrics
    • Overview
    • SLA metric types
    • SLA metric conditions
    • SLA metric validity time
    • Creating and versioning SLA metrics
    • Violation of SLA
    • SLA metrics in tickets
  • Announcements
  • File distribution
  • Windows processes
  • Remote command execution
  • Remote access
  • End-user remote access
• SmartTime module
  • Introduction
    • General information
    • Trial version
    • Getting started
  • Module configuration
    • Installation
    • Importing and deleting data
    • Starting SmartTime
    • Productivity levels
    • Setting the productivity and category
  • Users and their permissions
    • User roles
    • Managers and superiors
    • Blocking access to data
    • Data available to users
  • Groups
    • Group information
    • Special markings
  • Application settings
    • General information
    • Application identification
    • Application settings
  • Activity
    • Access to specific activities
    • Individual user activity
      • Activity on the selected day
      • Activity over time chart
      • Activity in the selected period
    • User group activity
      • Activity on the selected day
      • Activity in the selected period
    • Activity of subordinates
  • Contacts
  • System time
• AdminCenter
  • Introduction
  • Management and configuration
    • Enabling AdminCenter
    • User permissions
    • Free version limitations
  • Starting AdminCenter
  • Navigation within AdminCenter
  • Dashboard management
    • Basic information
    • Creating new dashboard
    • Editing a dashboard
      • Dashboard edit mode
      • Changing the size of the grid
      • Adding widgets
      • Modifying widgets
    • Available widgets
      • Network module widgets
      • Inventory module widgets
      • Users module widgets
      • DataGuard module widgets
      • HelpDesk module widgets
      • SmartTime module widgets
    • Deleting a dashboard
    • Sharing a dashboard
• Reports
  • Introduction
  • Creating reports
  • Segment types for host reports
  • Segment types for map reports
  • Segment types for user reports
  • Segment types for group reports
• Alerting
  • Introduction
  • Concepts
  • Managing alerts
    • Requirements
    • Alert management window
    • Inherited alerts
    • Alert escalation
  • Events
    • Configuration
    • Event types
    • Managing events
    • Defining event properties
    • Rising, falling and reset thresholds
  • Actions
    • Introduction
    • Action types
    • Managing actions
    • Defining action properties
    • Setting up actions
    • Defining custom alert messages
  • Raised alerts
    • Processing alerts
    • Event log
• Web access
  • How to get access to nVision via Web browser?
  • How to create Web Access user accounts?
  • Window layout
  • Audit
• Database backups
  • How to make a backup of my Atlases?
  • Automatic backup
  • Database size
  • Backup folder change
• Frequently Asked Questions
  • Agent data reset
  • Agent installation with use of Active Directory
  • Antivirus software proper setup
  • Cloning the disk image with Agent installed
  • Configuration of Agents installed on mobile computers
  • Duplicated hosts
  • File system audit
  • Generating reports on Windows Server systems
  • Hosts merging
  • How “Uninstall nVision Agent” option works
  • Installing Agent through WMI
  • Launching SNMP in Linux system
  • Monitoring multiple locations in nVision
  • Moving nVision to another machine
  • Not all users have been imported from Active Directory
  • OFFLINE inventory scanner parameters
  • Ports used by nVision
  • Printouts monitoring
  • Silent installation and uninstallation of nVision Agent
  • Updating and archival versions of nVision
  • Virtual machines